Systems Engineer

Position Summary

The IT Systems Engineer is responsible for maintaining, supporting, and enhancing the organization's IT infrastructure, ensuring system reliability, security, and performance across enterprise environments. This role performs hands-on systems administration, provides advanced Tier 2 and Tier 3 support, and supports the implementation of new technologies and infrastructure initiatives. The IT Systems Engineer serves as a technical subject matter expert, working closely with Service Desk teams, leadership, and end users to deliver stable and efficient IT services within a fast-paced healthcare environment.

Key Responsibilities

Systems Administration & Infrastructure Support

• Administer, maintain, and support Windows-based server and workstation environments, including Windows 10 and Windows 11.
• Perform routine system maintenance, including patch management, updates, service restarts, and system optimization.
• Monitor system performance, availability, and health using tools such as Graylog, ManageEngine, and NinjaOne.
• Troubleshoot and resolve complex infrastructure, hardware, software, and network-related issues.
• Manage Active Directory user accounts, group policies, permissions, and authentication services.
• Support Windows Server environments and endpoint management platforms.
• Maintain system documentation, configuration records, and operational procedures.

Technical Support & Incident Management

• Provide advanced Tier 2 and Tier 3 support for escalated service desk tickets.
• Investigate, diagnose, and resolve high-impact incidents and critical system outages.
• Collaborate with Help Desk and support teams to ensure timely issue resolution and customer satisfaction.
• Maintain detailed records of incidents, service requests, and technical solutions within the ticketing system.
• Communicate technical issues, status updates, and resolutions effectively to users and stakeholders.

Infrastructure Projects & Deployment

• Support the planning, testing, deployment, and maintenance of new applications, systems, and infrastructure solutions.
• Participate in workstation, hardware, and software deployment initiatives.
• Contribute feedback and recommendations for infrastructure design and architecture decisions.
• Assist with technology refreshes, upgrades, and system migrations.

Security, Compliance & Business Continuity

• Participate in IT compliance initiatives, audits, security assessments, and vulnerability remediation efforts.
• Support disaster recovery planning, testing, and incident response procedures.
• Ensure adherence to organizational policies, industry standards, and security best practices.
• Assist with maintaining a secure and highly available IT environment.

Continuous Improvement

• Develop and improve operational procedures, support processes, and technical standards.
• Stay current on emerging technologies, industry trends, and best practices.
• Serve as a technical resource and advisor for both technical and non-technical stakeholders.

Required Qualifications

• Associate's degree or higher in Information Technology, Computer Science, or a related technical discipline.
• 5+ years of experience in an IT infrastructure, systems administration, network administration, or similar technical support role.
• Hands-on experience supporting Windows 10 and Windows 11 environments.
• Experience managing Active Directory environments.
• Strong troubleshooting skills across hardware, software, networking, and operating systems.
• Experience working within a ticketing system and supporting end users in a service-oriented environment.
• Ability to prioritize multiple tasks and effectively manage competing priorities.

Preferred Qualifications

• Experience supporting Windows Server environments.
• Experience with endpoint management and monitoring platforms such as NinjaOne, ManageEngine, and Graylog.
• Familiarity with network infrastructure concepts and troubleshooting.
• Experience supporting healthcare or highly regulated environments.
• Exposure to virtualization technologies and enterprise infrastructure projects.
• Knowledge of disaster recovery, compliance, and security best practices.

Key Skills

Required

• Systems Administration
• Windows 11
• Ticket Support / Service Desk Escalations
• Active Directory
• Hardware & Software Troubleshooting
• Windows Operating Systems
• Technical Support

Preferred

• Help Desk Support
• System Deployment
• Windows 10
• Windows Server
• Network Support
• Endpoint Management Tools
• IT Monitoring Platforms

Work Environment

• Full-time, onsite position.
• Monday through Friday, typically 8:00 AM – 5:00/6:00 PM.
• 37.5-hour work week with a 30-minute unpaid lunch.
• Occasional evening support as business needs require.
• Occasional Sunday onsite support and one remote Saturday per month (with schedule adjustment provided during the week).
• Fast-paced healthcare/medical environment supporting critical business operations.

Why Join Us?

• Opportunity to work in a growing organization with a strong investment in technology.
• Exposure to a broad range of infrastructure, systems administration, and support responsibilities.
• Collaborative team environment with opportunities for professional growth and development.
• Direct impact on the stability and success of critical healthcare operations.

Job Type & Location

This is a Contract to Hire position based out of Spring Valley, NY.

The pay range for this position is $43.00 - $62.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Spring Valley,NY.

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.