Business Analyst / Process Mapping - Banking

Kforce has a client in Fort Worth, TX that is seeking a highly proactive Business Process Analyst / Process Engineer to support a strategic transformation initiative focused on its Small Business Administration (SBA) Lending Program. This individual will partner with business leaders to document current-state processes, identify inefficiencies and duplication, and develop recommendations that help evolve the program from its current pilot state into a scalable, sustainable business function. This role is ideal for someone who thrives in ambiguity, can build structure from scratch, and has a proven ability to engage stakeholders, uncover undocumented processes, and create actionable business cases that influence leadership decisions. Responsibilities:

• Lead discovery sessions with business stakeholders to document current-state SBA lending processes
• Create process maps, workflows, and supporting documentation using Visio (Lucidchart experience is a plus)
• Elicit information where processes are undocumented, inconsistent, or still evolving
• Identify process gaps, duplicate activities, bottlenecks, risks, and opportunities for improvement
• Analyze how work is currently performed across teams and determine where standardization is needed
• Develop future-state process recommendations aligned to business goals
• Partner with leadership to build business cases supporting investment, scalability, and long-term operational sustainability
• Quantify operational impacts, efficiencies, and areas of potential ROI
• Collaborate with business and technology teams to understand process dependencies and future technology needs
• Facilitate stakeholder workshops and interviews with strong executive presence and communication skills
• Produce clear deliverables with minimal direction and operate independently in a fast-changing environment
• 5+ years of experience as a Business Analyst, Process Engineer, Business Process Consultant, or related role
• Demonstrated expertise in process mapping, process documentation, and business process improvement initiatives
• Experience gathering requirements and eliciting information in ambiguous environments
• Strong facilitation and stakeholder management skills
• Ability to identify process duplication, inefficiencies, and operational improvement opportunities
• Experience creating business cases, recommendations, and executive-level presentations
• Proficiency with Visio and process documentation tools
• Experience working directly with business leadership and cross-functional teams
• Strong analytical, communication, and organizational skills
• Ability to operate independently and "hit the ground running"

• Commercial banking, lending, SBA lending, consumer lending, mortgage lending, or broader financial services experience
• Experience supporting organizational transformation initiatives
• Process redesign and business transformation experience
• Familiarity with BPMN, Lean, Six Sigma, or other process improvement methodologies
• Experience partnering with technology teams to evaluate automation and workflow solutions
• Experience creating executive presentations and business investment recommendations