Membership Manager

Benefits 401(k) matching Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance Wellness resources Bonus based on performance Employee discounts Training & development Gym membership or discount Membership Manager Reports To General manager Position Summary Crunch Fitness in Stanhope, NJ is seeking an experienced Membership Manager who can build a dynamic culture for our employees and an energizing environment for our members. This is a great opportunity for a seasoned manager with a spirit to drive strategic, operational, and financial performance at our newest location while having fun! Fitness experience is not necessary as we will welcome a management background in retail, hospitality or the restaurant industry. The successful candidate will be a positive‑minded, motivated and results‑driven professional with the ability to influence a diverse group of people. He/she will be an excellent communicator and will have the exciting opportunity to grow their career with us while shaping our vision for the future. If you love making people happy then your new career has arrived! Essential Functions Administration/Organization Create and foster a team‑oriented environment. Implement, communicate and ensure adherence of policies. Staffing, leadership and supervision – recruiting, hiring, training and retaining the very best team members that help deliver a consistent member experience. Sales/Revenue Management Meet or exceed targeted financial objectives and sales goals. Implement and support company programs and promotions to generate new sales leads and membership growth. Ensure consistent prospecting and generation of new members. Ongoing training and development on team members on club programs, services, facilities and equipment. Establish a community presence by initiating and participating in community outreach activities. Personal Training/Revenue Management Demonstrate ability to lead, motivate and manage personal training department. Achieve desired personal training revenue and session production goals. Implement and support company programs and promotions to generate new personal training client acquisitions. Facilitate integration of personal training products into point of sale presentations. Oversee Personal Training Manager’s departmental objectives. Operations Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting and Information Technology to create a customer focused, engaging environment. Resolve personnel related matters while following club procedures. Reconcile member complaints in an expeditious and tactful manner while following club procedures. Ensure the club meets high standards for cleanliness, maintenance, safety, and security. Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist. Assist in the processing/submission and approval of payroll. Financial Assist in providing feedback regarding the club’s budgets and income statements. Maintain expense controls on all club purchases to be at or below budget. Demonstrate ability to articulate variances in revenue/sales/expenses versus budget. Leadership/Motivation Serve as a role model for employees. Communicate effectively by holding weekly and individual meetings with key club personnel. Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a positive working environment. Oversee, support, coach and develop department heads. Demonstrate the ability to lead, motivate, and manage team. Perform annual performance evaluations and uphold performance management standards. Skills/Qualifications Ability to lead a team to success by being a motivated, driven, self‑starter. 4 year college degree preferred. 4 years management experience required. Fitness management experience a plus. Current Cardiopulmonary Resuscitation Certification (CPR). Excellent written and verbal communication. Strong leadership, organizational and customer service skills. Excellent computer skills. Compensation This position offers a salary plus commissions and bonuses based on your individual and club’s performance. Equal Opportunity/Affirmative Action Crunch is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. #J-18808-Ljbffr