Relationship Banker

Job Summary Engage clients in the lobby to educate and assist with transactions through self‑service resources such as mobile banking, online banking, or ATM. Accurately and efficiently process cash transactions and guide customers in completing banking activities. Responsibilities Execute the bank's risk culture and pursue operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small business, lending, and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience and manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaborative and effective at building and nurturing strong relationships. Passion, commitment, and drive to deliver an experience that improves clients' financial lives. Confidence in identifying solutions for new and existing clients based on their needs. Clear, confident communication skills and comfort engaging all clients. Ability to learn and adapt to new information and technology platforms. Confidence in educating clients on how to conduct simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking). Strong critical thinking and problem‑solving skills to meet clients' needs. Adherence to established processes, guidelines, laws, and regulations. Efficient time and capacity management. Result orientation while acting in the best interest of the client. Availability to work weekends and/or extended hours, and flexibility to be scheduled at any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. One year of demonstrated successful sales experience in a salary‑plus‑incentive environment with individual sales goals. Six months of cash handling experience. Bachelor's Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, finance). Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience & Branding Client Management & Solutions Advisory Relationship Building Business Development & Pipeline Management Prospecting Referral Identification & Management Minimum Education High School Diploma / GED / Secondary School or equivalent. Shift & Hours 1st shift (United States of America). Hours per week: 40. #J-18808-Ljbffr Bank of America