Automotive Leadership Development Program

Job Type Full time Job Description The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care center. Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager, or Service Advisor: Responsibilities Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections. Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency). Review financial and sales performance reports and profit/loss statements; implement actionable solutions. Monitor and maintain company inventory standards. Optimize staff performance by providing continuous training, coaching, feedback, and recognition. Lead employees to meet expectations of productivity, quality, and customer service standards. Document performance issues in accordance with company policies and procedures. Prepare staff schedules for adequate coverage to meet member/customer service and repair needs. Partner with Area/Regional Manager to recruit, interview, select, and hire staff. Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly. Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers. Actively look for member/customer needs across all business lines; introduce members to other departments. Champion safety and ensure the Car Care branch is in compliance with established safety guidelines. Conduct investigations for safety incidents; identify opportunities for correction or improvement with the Safety Manager. Total Compensation Overview Competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Parental Leave Weekly Pay Closed on Sunday Five-day work week Required Qualifications Education: High School diploma, GED, or technical school graduate, certification. Driver's License: Must possess a valid driver’s license. Mechanical Aptitude: Required. Knowledge: Automotive and/or truck systems, tools, and technical resources to independently perform basic repairs and maintenance. Equipment Use: Demonstrate proper use of equipment and tools and maintain a clean, safe, and organized work area. Customer Service: Consistently provide exceptional customer service and improve customer service scores. Preferred Qualifications G1-Auto Maintenance & Light Repair preferred. State inspection certificate, where applicable. AC 609 Certification. At least 6 months of customer service and sales experience. Work Environment May experience loud noises and odors intermittently in the shop environment. Standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (up to approximately 80 pounds). Must have own tools appropriate for skill level for use in the center. Must be able to work in heat; some locations lack air conditioning; fans are present in all facilities. Must maintain working on feet in a concrete facility for entire shift. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. #J-18808-Ljbffr acg