Senior ITSM Director, ServiceNow & Digital Catalog
ISACA
ISACA is seeking an Associate Director of ITSM in Boston to lead the development and improvement of IT service management frameworks. This role emphasizes collaborating with external partners to ensure quality service delivery and managing a diverse team of analysts and consultants to align IT services with operational needs. Key responsibilities include designing user-centric Service Catalogs, monitoring KPIs, and optimizing ITSM processes. A strong background in healthcare and IT operations is essential, along with leadership experience in managing teams. #J-18808-Ljbffr ISACA
Vacancy posted 1 day ago
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