Customer Service & Administrative Coordinator

Customer Service And Administrative Coordinator

We are hiring for a Customer Service And Administrative Coordinator on behalf of our client; an established home services and specialty contracting company. This in-office position is located in Sterling, VA, and is an excellent fit for a professional with some prior customer service or office-based experience.

Location: Sterling, VA

Compensation: $22.00-$23.00/hr

Schedule: Mon-Fri, 9:00am-5:00pm

Responsibilities

• Answer incoming client phone calls and assist occasional walk-in customers in a professional, helpful manner.
• Gather accurate client and project details, including contact information, service addresses, job types, and relevant notes.
• Create and update electronic customer records, job notes, messages, and internal tracking items in company systems.
• Manage customer email correspondence regarding estimates, scheduling, documentation, payments, and general follow-up.
• Follow up with clients on open estimates, outstanding invoices, deposits, and unpaid balances in a polite and persistent manner.
• Assist customers with navigating the online payment system while securely handling financial information according to company procedures.
• Take detailed, accurate messages for owners, managers, estimators, and field technicians.
• Help organize and maintain customer paperwork, project files, photos, and digital documentation.
• Support internal office staff, managers, and field technicians with general administrative tasks as needed.

Qualifications

• 24 years of customer service, receptionist, administrative, dispatch, or similar work experience preferred.
• Tech savvy (Experience using CRMS, Outlook, and Quick books)
• Strong verbal and written communication skills with a professional and courteous phone presence.
• Comfortable interacting with customers in person and handling multiple tasks during the day.
• Organized, detail-oriented, reliable, punctual, and team-oriented.
• Comfortable using email, basic office software, customer management databases, and digital payment systems.
• Prior experience in home services, construction, trades, or a service-oriented business environment is preferred but not required.

Compensation / Pay Rate (Up to): $22.00 - $23.00 Per Hour

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.