Senior Claims Adjuster - General Aviation and Aviation Programs (mf/d)

Senior Claims Adjuster - Aviation

The Senior Aviation Claims Adjuster will handle General Aviation and Program Aviation claims, ensuring claims are handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines. This opportunity can be based in our Alpharetta location.

The Impact You Will Have

Some of your specific responsibilities could include:

• Investigate claims, including coverage determination and evaluation of loss exposures
• Determine appropriate reserving levels; Select and direct independent external service providers (e.g. Loss Adjusters)
• Proactively discuss and review contentious, large and complex claims with fellow management and internal stakeholders to obtain opinions/feedback.
• Evaluate, confirm coverage and determine appropriate reserving levels.
• Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems
• Proactively review late/nonpayment of premium and support credit control process with Underwriting / Accounts
• Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends
• Ensure all claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines
• Refer cases outside of authority level, preparing referral documentation and materials as appropriate
• Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters
• Undertake audits of external service providers as appropriate
• Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary)
• Proactively liaise with MMC on market management initiatives
• Positively represent AGCS externally to the market
• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations; and develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters)

What You'll Bring to the Role

• Minimum of 5 - 7 years of specialized understanding of General Aviation and Program Aviation products and portfolio with technical specialist knowledge.
• Bachelors Degree - Preferably a degree in Economics, Law, or other appropriate discipline
• Claim Handling: Solid knowledge of claim handling process from notification to settlement and recovery
• Products and Coverages: understanding in relevant products, wordings, terms and conditions and coverages
• Reserving, reinsurance and coinsurance: knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application
• Savvy negotiation skills. Negotiation and conflict management: Ability to negotiate best position for AGCS, and client, often in contentious situations, managing conflicting priorities of various parties
• Minimum of 5 – 7 years of understanding of legal and regulatory framework
• Minimum of 5 – 7 years of recognized relationship building with brokers at peer group level and well established within local market
• Good understanding of legal and regulatory framework
• A basic understanding of artificial intelligence (AI) and its potential applications in business is essential
• Communication skills: Clearly and effectively express ideas and messages via speech or writing
• Completion of professional insurance qualification (e.g. AIC, CPCU)