Site Director

Site Director

At Paxon, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Paxon, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Site Director.

Paxon, is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click here to learn more about Paxon.

Role Summary:

The Site Director oversees Paxon's fulfillment center in Brownsburg, IN, and acts as the business owner responsible for site performance across operational excellence, financial outcomes, client satisfaction, safety, compliance, facility maintenance, scalability, and employee engagement. The role leads and directs site operations to achieve key business objectives, owns fulfillment client P&Ls and EBIT, and drives a high-performing, inclusive work environment for associates.

Responsibilities:

Financial & Operational Leadership

• Owns site‑level financial performance by developing the annual budget, to include EBIT, margin defense, and cost management.
• Establishes and enforces site‑level financial controls, including vendor spend oversight, PO approvals, and cost governance.
• Partners with Finance to validate labor, automation, and operating cost assumptions.
• Review and follow up on production, efficiency, cost, and inventory accuracy results, ensuring corrective actions are implemented.
• Maintain operational ownership of all site processes, systems, and controls required to meet service, cost, safety, and compliance objectives.
• Interact with senior management, providing updates and solutions related to business performance and operational risk.

Continuous Improvement & Performance

• Drive, develop, and lead continuous improvement initiatives aligned with yearly improvement targets.
• Build and sustain a culture of continuous improvement through execution of Lean / Six Sigma methodologies.
• Balance safety, quality, delivery, and cost across highly variable volume environments.

Client & Network Leadership

• Ensure client‑specific SOPs, KPIs, and service commitments are implemented and audited for compliance.
• Lead site execution for new client onboardings, transitions, and exits.
• Drives client satisfaction by owning end‑to‑end execution of client service commitments and leading operational recovery during performance degradation.
• Collaborate with other Paxon teams to support best practice sharing and drive network‑wide improvement.

Site Safety, Compliance & Risk (Explicit SQDCP Ownership)

• Own site safety performance as a core pillar of operational excellence, including workplace safety programs, incident prevention, OSHA compliance, safety training, and corrective action management.
• Own overall facility maintenance strategy and execution, including preventative maintenance programs, building systems reliability, vendor oversight, and timely resolution of infrastructure issues to ensure a safe, compliant, and operationally efficient site.
• Ensure the facility remains in compliance with all federal, state, and local ordinances, laws, regulations, and Paxon policies/practices.
• Serve as site owner for regulatory audits and business continuity planning.
• Act as site Incident Commander during major incidents, coordinating response, communication, and recovery efforts.

People Leadership & Employee Engagement

• Develop talent and site succession plans to ensure leadership continuity and bench strength.
• Provide direction, coaching, and support for direct reports to ensure productivity, quality, and professional development objectives are met.
• Lead employee engagement initiatives to foster a healthy, inclusive, and high performing work environment.
• Ensure regular associate communication and feedback mechanisms, including site town halls and roundtable discussions.
• Drive high levels of employee engagement by celebrating success and partnering with HR to translate engagement insights into action plans.

Technology & Systems

• Maintain a working knowledge of all operational processes and support systems.
• Own site technology readiness, including WMS configuration, system stability, and scalability to support growth and peak operations.
• Partners with IT, Automation Engineering, Product and other support teams to define requirements, support testing, and ensure production readiness.

Qualifications

• 5+ years of progressive operations leadership experience with a proven ability to lead and manage a fast‑paced, high‑volume, multi‑client 3PL fulfillment operations, particularly in eCommerce, DTC/B2C, B2B, omni‑channel, and cross‑dock environments, is strongly preferred.
• Bachelor’s degree strongly preferred.
• Lean Six Sigma Green Belt certification strongly preferred. If not currently certified, successful candidates may be required to complete company‑supported certification training within 6 months of hire.
• Demonstrated experience planning and executing site operations to meet KPIs, SLAs, safety, quality, delivery, and cost goals.
• Strong people leader with experience managing multi‑level leadership teams, large associate populations, and seasonal labor expansions.
• Proven success driving engagement, talent development, and inclusive, high‑performing cultures.
• Lean and continuous improvement leader with hands‑on, data‑driven problem‑solving skills and a track record of driving operational excellence and organizational transformation.
• High financial acumen, including forecasting, annual budget management, cost control, and balancing operational performance within defined financial targets.
• Strong communication, presentation, and influencing skills across associates, clients, senior leadership, and cross‑functional partners.
• Ability to operate with urgency, quickly identify issues, implement corrective actions, and drive results in variable‑volume environments.
• Demonstrated experience driving site safety performance, regulatory compliance, and incident prevention in partnership with HR and Safety teams.
• Proficient in developing performance metrics, operational reporting, and planning tools (advanced spreadsheet and reporting skills).
• Experience operating unit‑pick, multi‑client fulfillment centers and working knowledge of WMS/WCS platforms (e.g., Manhattan, Pyramid, or comparable systems) strongly preferred.
• Proactive, highly analytical, and effective planner with strong organizational agility

Travel:

• This position is not remote.
• Travelrequired5%-10%

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Paxon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing View email address on click.appcast.io. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing View email address on click.appcast.io . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.