Automotive Service Advisor

KIA Service Advisor

Join our team as a KIA Service Advisor! Are you passionate about delivering exceptional customer service and automotive expertise? We're looking for a dedicated Service Advisor to join our dynamic team at the largest KIA service department in Virginia, Maryland, West Virginia, North Carolina, and Washington D.C. This is your chance to be part of an exciting new chapter in our newly remodeled service lane!

What We Offer:

• A modern, state-of-the-art service facility
• Opportunities for professional growth and development
• A supportive and collaborative work environment

Key Responsibilities:

• Serve as the primary point of contact for customers in the service department
• Clearly explain repairs and service needs to customers
• Advise customers on necessary service work, ensuring their vehicles are safe and well-maintained
• Maintain national averages for Customer Satisfaction Index (CSI)
• Utilize Dealertrack and Xtime software to streamline service processes (experience is a plus!)

What We're Looking For:

• Strong communication skills and a customer-focused attitude
• Ability to explain complex automotive issues in an understandable manner
• Experience in the automotive service industry preferred
• A team player who thrives in a fast-paced environment

If you're ready to take your career to the next level and be part of the largest KIA service department in the region, we want to hear from you! Join us in delivering outstanding service and driving customer satisfaction.

Job Type: Full-time

Pay: $80,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development reimbursement
• Vision insurance

Shift:

Day shift, Rotating shift

Work Days:

Monday to Friday, Rotating weekends