ServiceNow ITSM Engineer

ServiceNow SPM Technical Consultant JD: Mandatory requirement to have active CSA & CIS Certification CAD, CIS SPM, CIS APM

Experience Required: 4 10 Years (Minimum 3+ years in ServiceNow developed and SPM solutions)

• Design and develop ServiceNow SPM solutions based on business and functional requirements.
• Configure and customize SPM modules, including: Demand Management Project Portfolio Management (PPM) Resource Management Agile Development (Scrum / SAFe) Investment Planning / Financial Management
• Develop and maintain: Business Rules, Client Scripts, UI Policies Script Includes, Scheduled Jobs Flow Designer / Workflows
• Build and optimize dashboards, reports, and performance analytics for portfolio tracking.
• Implement automation and approval workflows related to project lifecycle and demand intake.
• Develop integration using REST/SOAP APIs and Integration Hub.
• Collaborate with functional consultants, product owners, and stakeholders to deliver solutions.
• Support end-to-end SDLC lifecycle including design, development, testing, and deployment.
• Participate in Agile/Scrum ceremonies and sprint activities.
• Perform unit testing, debugging, and performance optimization.
• Ensure compliance with ServiceNow best practices, coding standards, and governance.
• Maintain technical documentation and knowledge assets.

• Strong hands-on experience in ServiceNow platform development.
• Expertise in JavaScript, Glide APIs, and ServiceNow scripting.
• Experience implementing SPM/PPM modules in ServiceNow.
• Good understanding of project lifecycle, portfolio management, and agile methodologies.
• Experience with Flow Designer, Integration-Hub, and automation frameworks.
• Strong knowledge of REST/SOAP integrations and MID Server.
• Understanding of ITIL and enterprise service management concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in client-facing and global delivery environments.

• ServiceNow Certifications: CSA (Certified System Administrator) CAD (Certified Application Developer) CIS-SPM (preferred)
• Experience with: Performance Analytics Advanced dashboards and reporting UI Builder / Service Portal Exposure to ITBM (legacy) to SPM migration projects.

For applications and inquiries, contact:View email address on us.fitly.work