Retail Store Manager

Retail Store Manager

$17.00 to $22.40 per hour. In addition to the hourly rate our Managers can earn a lucrative monthly bonus, contributing to a major portion of total yearly income.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week paid after six months, an additional week after one year, two weeks after each anniversary thereafter (120 hours after five years).
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet the requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in FirstCash 401k after six months.
• Access to FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager with at least two years of management and customer service experience (retail/sales a plus). The Manager will be accountable for day‑to‑day operations, promote a positive and productive environment, lead, coach, and develop store employees, recruit and retain talent, maximize financial goals, manage customer relations and satisfaction, and analyze financial statements to ensure goals are met.

The Manager will commit to asset protection through inventory control and policy adherence, and promote the business via marketing tools. Responsibilities include sales of jewelry, electronics, firearms (FFL locations), and general merchandise.

This position offers a competitive wage plus a bonus based on store performance and reports to the district manager.

Responsibilities

• Facilitate a customer‑centric environment, engaging customers and addressing issues.
• Assist in training Pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise.
• Ensure asset protection through inventory control and customer loan security.
• Administer store processes including inventory, loan management, merchandising, presentation, systems, and reporting.
• Evaluate financial statements and drive profitability.
• Ensure operating standards meet FirstCash standards.
• Monitor loan qualification and buying processes.
• Complete assigned tasks and training for self‑development.
• Communicate store mission and profit objectives clearly to employees.
• Remain up‑to‑date on product knowledge.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform extended periods of standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated supervisory ability.
• Ability to work with firearms and become certified.
• May be asked to assist customers outside the building.
• Minimum age 18.
• High school diploma, GED, or equivalent.
• Flexible to work multiple locations.
• Flexible retail schedule, including weekends and holidays.
• Work 45+ hours a week as required; hours not guaranteed.
• Computer literate; able to operate POS and office machines.
• Multi‑task ability in fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Commission Plan Information

Store Managers receive commission based on the store’s monthly gross profit. Additional details are provided during the interview.

Note: duties may change, and the company reserves the right to reassign duties. Employees must agree to a binding arbitration agreement.

Pay rates will not be below applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup required; restrictions and fees apply.

** FirstCash 401K program available to all employees 21 years of age or older.

***Maximum base payrate derived from applicant’s experience and skill set.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.