Service Desk Analyst

Artech

Service Desk Analyst

Duration: 6-12 Months Contract Location: PST - Remote

Required Skills & Experience:

SMQ #1 – At least two (2) years of full-time equivalent experience providing IT service management technical support on a service desk for an enterprise IT organization(s) of at least 5,000 end users.

SMQ #2 – At least one (1) year of full-time equivalent experience using AWS Connect and Salesforce Service Cloud Voice as a service desk tool.

SMQ #3 – Possession of a current Information Technology Infrastructure Library (ITIL) Certification.

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Vacancy posted 4 days ago

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