Medical Receptionist
Brighton - Washington St
What You'll Do
- Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
- Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
- Schedule, confirm, and adjust patient appointments using practice management systems and office tools
- Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
- Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
- Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
- Collect and process payments, co-pays, and billing information in accordance with clinic procedures
- Handle sensitive patient information in compliance with privacy and confidentiality standards
- Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
- Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
- Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
- Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term
- Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
- Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
- Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
- Demonstrated customer service skills with a patient, empathetic, and professional demeanor
- Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
- High level of accuracy and attention to detail in data entry, scheduling, and documentation
- Ability to maintain confidentiality and handle sensitive patient information appropriately
- Strong organizational skills and the ability to follow established processes and procedures
- Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
- Proficiency in English, both written and verbal
Vacancy posted 4 days ago
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