Retail Service Manager

Retail Service Manager

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager in our Mt. Dora, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial and retail tires for trucks, cars, SUVs, and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced automotive services retail store.

Essential Functions

1. Must maintain regular attendance and ability to be at work on time each scheduled workday.
2. Meet or exceed Boulevard Tire performance standards for quality and speed of service to our customers.
3. Insure continuous implementation and enforcement of our policies and procedures.
4. Develop and direct a skilled team of Mechanics and Service Techs.
5. Create a fleet service schedule and follow weekly or monthly fleets.
6. Handle service calls and properly log them on the dispatch sheet.
7. Handle phone sales and walk-in customers.
8. Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse a work order is created.
9. Schedule maintenance on all fleet service vehicles; weekly inspection of all trucks and report condition or damage to Manager.

Other Duties

1. Maintain company standards of cleanliness, orderliness and appearance of space and equipment.
2. Maintain operating efficiency of tools and equipment arranging repairs, recommending additional items.
3. Maintain A.S.E. certifications for your teams.
4. Comply with Company Safety policies.
5. Ability and flexibility to perform other duties as assigned by Manager.
6. Ability and flexibility to work on Saturdays.

Knowledge, Skills and Abilities

1. Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of automotive systems.
2. Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators.
3. Ability to detect defects in automotive systems.
4. Ability to understand and carry out oral and written instructions.
5. Considerable knowledge of the occupational hazards and safety precautions required at work.
6. Ability to demonstrate a thorough understanding of all Service Tech and Mechanics positions, including experience in the use of all equipment, gauges and tools normally associated with diagnosis, installation and repair of mechanical services and tire related services.
7. Ability to work well under pressure and handle multiple tasks.
8. Strong service sales, and customer service skills.
9. Ability to work a flexible retail schedule including weekends.
10. Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
11. Ability to establish and maintain effective working relationships with co-workers as necessitated by the work.

Job Requirements

1. Minimum 3 years of management experience
2. Possess valid Florida driver's license or ability to obtain a Florida driver's license
3. Able to sit, stand and carry products and/or equipment of up to or over 70 lbs.
4. Must pass a background check and pre-employment drug screen
5. Must possess or ability to obtain a current Florida driver's license.

We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement. "We love homegrown talent!"

EOE/DFW