VP, Global Accounts

Vice President Of Global Accounts At TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as the strategic architect and operational anchor for one of our most prestigious, high-growth portfolios in the global financial technology (FinTech) and digital cross-border payments space. Spanning two key delivery hubs in Colombia and Mexico, you will align regional operations to deliver flawless, compliant, and secure execution.

You are a transformative leader who understands that in financial services, trust and precision are everything. You will own the client relationship at an executive level, scaling a dual-track operation that caters to both everyday retail consumers and high-value enterprise/business clients, while maintaining a fortress-like approach to quality and regulatory adherence.

Key Responsibilities

As the Vice President of Global Accounts, you will:

• Drive Regional Operational Excellence: Oversee operational delivery across our strategic hubs in Mexico and Colombia, ensuring seamless alignment, redundancy planning, and nearshore performance optimization.
• Own High-Trust Dependency Metrics: Hold ultimate accountability for critical quality and efficiency metrics across distinct customer streams (Consumer & Business).
• Manage Dual-LOB Operational Strategies: Develop and execute tailored service frameworks for Consumer Operations and Business/Enterprise Operations.
• Strategic Client Partnership: Act as the primary operational partner for the client's executive leadership. Drive Quarterly Business Reviews with data-backed insights on user friction, process optimization, and security compliance.
• Financial & Capacity Planning: Establish precise operational goals, analyze portfolio growth, and provide highly accurate cross-site forecasting, staffing optimization, and progress reports.

Requirements

• 10+ years of progressive Operations Leadership experience within a BPO setting, with a proven track record of managing large-scale tech or financial services portfolios.
• Extended experience leading large-scale operations preferably within FinTech, Digital Banking, Global Remittances, or Neo-Brokerage sectors.
• Proven experience simultaneously managing high-volume consumer care operations and specialized, high-touch corporate/business customer support.
• A data-driven history of structurally improving Customer Resolution Rate (CRR) and maintaining stringent Quality Excellence (QE) scores in a metrics-heavy environment.
• Proven track record of managing operations directly in Mexico and Colombia, with a deep understanding of the talent market, bilingual capabilities, and operational nuances in Cali and Mexico.
• Exceptional presentation and executive-level communication skills. Must be fully bilingual (English and Spanish) to effectively navigate client and local team dynamics.
• Ability to travel 50% between regional hubs and client headquarters as required.

Location: Colombia - Mexico.