Field Service Technician: Diagnostics, Repairs & Mentoring

Position Specifics Department: Service Reports to: Service Manager or Service Location Manager Revenue Generating: Yes Purpose Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman. Responsibilities Performs diagnostics and repairs on John Deere equipment and technology Mentors Service Technician Trainees and Service Technicians Conducts or supports customer clinics Performs diagnostics and repairs in the field as required Accountable for billable time and assigned work orders Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information May participate in Service EDUCATE Training programs required for the development of skills and knowledge Operates and maintains vehicles, tools and equipment required to perform job responsibilities Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains current knowledge of John Deere and competitive productsExperience, Education, Skills and Knowledge Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment Experience communicating effectively verbally and in writing Must have an adequate toolset to perform job responsibilities High School Diploma, GED, or equivalent experience required; Associates degree preferred Valid drivers license required; CDL (Commercial Drivers License) preferred #J-18808-Ljbffr