Assistant Manager

Job Description

Job Description

WEAVE’s mission is to promote safe and healthy relationships and support survivors of sexual assault, domestic violence, and sex trafficking. WEAVE’s vision is When Everyone Acts Violence Ends.

Job Description:

At WEAVE we help our customers and clients look and feel their best. We raise money where 100% of our proceeds are used to support WEAVE’s mission to promote safe and healthy relationships and support survivors of sexual assault, domestic violence and sex trafficking. The Assistant Manager will be expected to lead the team in creating a hospitable environment for customers, clients and associates alike. The Assistant manager is a role model for creating exceptional donor, client and customer experiences. The Assistant will also be available to assist the Director of Retail as needed at the other WEAVE retail sites at TRUE located at 1900 K street and WEAVE’s bargain center at 6606 Fruitridge Rd. Strong customer relations skills and effective use of volunteers are critical to all job duties. The ability to lead a team and run a team centric environment is essential. In addition, should also be able to work independently with self-motivation.

Retail Operations:

• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Perform general retail clerk duties including cashiering, customer assistance and financial reporting
• Ensure that store meets or exceeds sales goals on a consistent basis.
• Provide prompt, courteous, high-quality service to all shoppers, donors, and employees.
• Assist in effective store operations by opening or closing assigned store as scheduled.
• Assure that proper attention is given to retail floor appearance, cleanliness, and shopping environment including but not limited to floor care, fitting room, cash register area, customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensure that doors, odor control, cash registers, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of building exterior and parking lot, including but not limited to windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly store processing area, good housekeeping and work environment.
• Ensure store equipment is maintained in proper working order.
• Production Operations
• Assist in management of proper processing and separation of incoming donations.
• Act as production lead, ensuring that production team members are properly trained and goals are met or exceeded on a consistent basis.
• Process in-kind donations for the store
• Oversee donations from donors, provides receipts and sorts incoming items
• Coordinate pick-up of donated items and disposal of unused donations
• Maintain documentation of donated goods and services
• Provide excellent stewardship and customer relations with all donors

Miscellaneous Duties:

• Assist the Store Director and Store manager in hiring, training, evaluating and managing store personnel so as to provide an efficient and effective workforce.
• Maintain the positive morale of the workforce.
• Ensure that store reports, personnel status changes, and volunteer information are communicated accurately and in a timely manner.
• Effectively manage the assigned store to ensure proper adherence by store staff to policies and procedures.
• Ensure proper utilization of recommendations by Human Resources (HR) to effectively maintain personnel discipline.
• Perform general retail clerk duties including cashiering, customer assistance and financial reporting
• Conduct regular unit meetings
• Attend In-Service meetings, agency staff meetings, agency annual retreat, and other agency meetings as needed
• Other job duties as assigned

Asset Protection:

• Keep premises clean and free of safety hazards.
• Ensure that safety procedures are understood and followed by all staff and store employees.
• Ensure all asset protection matters are reported, investigated, and corrected in a timely manner.
• Ensure proper operation of store security including, but not limited to door locks, alarms, office doors, bank deposits, refunds, safe, and incident reports.
• Ensure proper cash handling, enforcement of cash register procedures, and submission of required reports.

Requirements:

• Is customer/ team centric and understands the importance of exceptional service contributing to growing store sales.
• Driven to create, build and cultivate relationships with customers,
• Ambitious and enthusiastic in creating an environment for both the store and team to succeed.
• Promotes consistent donation processing, sales, and service standards through coaching, training, and accountability.
• Passionate about the Mission of WEAVE and seeks organized, thoughtful ways to drive donations and customers to the store
• Demonstrates excellent communication skills, a high level of integrity, fiscal responsibility, critical thinking, and leadership courage.
• Has strong organizational skills and the ability to multi-task in a fast-paced, ever-changing environment.
• Professional, assertive and friendly with the ability to make decisions independently
• Maintain staffing schedule in accordance with annual budget
• Maintain records of volunteer hours and forward to the Volunteer Specialist monthly

Leadership:

• Model professionalism, strong work ethic, integrity and respect for others creating an environment that upholds the mission of WEAVE
• Educate, coach, mentor, and inspire associates based on their individual strengths, opportunities, and needs. This includes sharing product knowledge, wardrobe /fashion trends Model exceptional customer service and relationship-building behaviors to drive customer loyalty 
• Create a collaborative, team environment where all associates are held accountable and proud to uphold the same standards, policies and procedures. 
• Provide coaching and feedback when necessary and communicate performance/disciplinary action when needed to the Director of Retail; Comfortable dealing with ambiguity
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently
• Education and/or Experience:
• 2-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Comfortable dealing with ambiguity
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently

Qualifications:

• Strong sales experience preferred with demonstrated ability to meet or exceed performance standards.
• An essential function of the job is the ability to work a flexible schedule including weekends, and holidays.
• An essential function of the job is the ability to move about in a store including standing, walking, kneeling, stooping, climbing ladders, using stairs, carrying, bending, stretching, twisting, or reaching out with the body, arms, or legs, pulling and lifting objects up to 40 pounds. Sometimes these movements are made quickly and repeatedly.
• An essential function of the job is the ability to navigate computer/handheld systems with intermediate computer and keyboarding skills.
• Able to work cooperatively in a diverse work environment.
• Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually noisy.

ADA Job Characteristics: 

WEAVE is committed to providing inclusive, accessible, and respectful workplaces for all staff, including those with disabilities such as being in a wheelchair, Deaf or Hard of Hearing, blind or low vision or other access or functional needs and we works to equip staff of all abilities with reasonable accommodation to perform their job functions. These can include the provision of adaptive equipment, materials in alternate formats, and flexible work schedules.  Our priority is to provide ongoing, individualized accommodation to give all staff access to resources best suited to their needs.  If you require accommodation to access this job application, please send a request to View email address on us.fitly.work. 

The work environment is primarily a busy office setting in a two-story building with stairs and an elevator, or in various community settings to deliver training/presentations. Local travel (driving) will be required to conduct meetings and other activities at various area locations. Employees may need to move around and between floors, occasionally lift or move items weighing up to 25 lbs., or reach items above their head, below their waist, or stored in/on drawers and shelves.  Employees may also need to remain in one position (i.e. sitting or standing) for an extended period while completing work tasks. Must be able to efficiently operate a keyboard and mouse or adaptive equivalent, write reports, take notes; utilize desk tools such as phones or calculators, and utilize larger office equipment such as printers and copy machines; communicate clearly and concisely with others; and apply above average reasoning and attention to detail as required in the accomplishment of job duties.

Reasons to Work for WEAVE:

• Compensation & Benefits : We offer competitive non-profit wage