Service Advisor & Performance Consultant

Job Description

Job Description

At JE Total Performance , we are a premier automotive facility dedicated to two things: meticulous mechanical repair and elite performance modifications. We believe that a high-performance machine is only as good as the foundation it’s built on. That’s why we apply a racer’s attention to detail to everything from routine factory-scheduled maintenance and complex diagnostics to multi-stage custom builds and track-ready upgrades.

We are seeking a dual-threat Service Advisor and Sales Lead who lives and breathes the automotive industry. You will be the face of our shop, bridging the gap between essential everyday repair and high-stakes performance projects. You aren't just writing tickets—you are an expert consultant ensuring that every vehicle leaving our bays meets the "JE Total" gold standard of safety, reliability, and power.

$50,000 - $150,000 yearly

Your mission is to manage the full lifecycle of the client experience. You will spend your day balancing the "bread and butter" of precision diagnostics and factory-scheduled maintenance with the "dream work" of high-end performance upgrades. You are responsible for educating the client, building the quote, and closing the sale.

Key Responsibilities:

• The Service Desk: Act as the primary point of contact for all repair and maintenance inquiries. Translate digital inspections and complex technical diagnostics into clear, actionable service plans for the client.
• Performance Sales & Consulting: Turn a client’s "vision" into a reality. You will curate and sell performance packages, sourcing high-end parts and managing the sales funnel for custom builds.
• Technical Consultative Sales: Act as a subject matter expert. Whether a client needs a factory 60k-mile service or a custom-tuned suspension setup, you provide the data and confidence they need to pull the trigger.
• Profitability & Estimating: Build accurate, profitable quotes for both standard mechanical repairs and high-level modifications. You are responsible for hitting gross profit targets and managing labor margins.
• Project Scoping: Develop detailed estimates for performance builds and standard services, ensuring profitability while maintaining our standard of excellence.
• Logistics & Sourcing: Track down high-performance parts, manage vendor relationships, and mitigate supply chain delays before they impact the client.
• Client Advocacy: Own the relationship from drop-off to delivery. You provide "white-glove" communication, delivering updates with transparency and technical authority.

• Deep Automotive IQ: You must understand modern and classic vehicle systems deeply enough to "talk shop" with master technicians and enthusiasts alike.
• Project Management Prowess: Experience managing multiple high-stakes projects simultaneously. If you’ve used shop management software, that’s a plus.
• The Finisher Mentality: You hate seeing a car sit on a lift for a week waiting for a $5 gasket. You are proactive, not reactive.
• Communication Skills: Exceptional verbal and written skills. You can deliver tough news with empathy and celebrate wins with genuine excitement.

Requirements

• 3+ Years as an Automotive Service Advisor 
• Proven Sales Ability: Experience in hitting GP (Gross Profit) and sales targets in a retail automotive environment.
• Passion for the Craft: You understand that in our shop, "good enough" isn't an option.
• Valid Driver’s License and a clean driving record (you’ll be moving some high-value machinery)

At JE Total Performance, we don’t just maintain cars; we optimize them. While we specialize in high-performance upgrades and custom builds, we believe that true performance begins with a perfect foundation. We provide elite-level repair and meticulous maintenance for those who demand more than just a standard service.

Whether it’s a multi-stage project build, precision diagnostics, or routine care, we apply a racer’s attention to detail to every vehicle. Our mission is to combine technical expertise with operational excellence and strategic project execution . From street machines to track-ready racers, we provide the elite management necessary to keep every vehicle—and every project—running at its absolute peak.