Business Services Manager

Business Services Manager

Location: El Segundo, CA, 90245

Country: United States

Salary: $120000-$145000

Start Date:

Description:

About the job

The Business Services Manager is responsible for overseeing the firm's business operations, facilities, procurement, vendor management, insurance programs, and operational projects. This position serves as a key operational resource for firm leadership and works closely with Human Resources, Finance, Information Technology, Office Supervisors, attorneys, vendors, landlords, and outside consultants to ensure the efficient operation of the firm's offices and business services functions.

The Business Services Manager identifies opportunities to improve operational effectiveness, manages vendor and facility relationships, oversees firmwide projects, and helps ensure that the firm's offices, assets, and business operations support the organization's strategic objectives.

Job requirements:

Operations Management

• Oversee day-to-day business operations and administrative services across all office locations.

• Develop, implement, and maintain operational policies, procedures, and best practices.

• Identify opportunities to improve efficiency, reduce costs, and improve service delivery.

• Monitor operational performance and prepare reports for leadership.

• Collaborate with firm leadership to support strategic initiatives and operational improvements.

Facilities and Real Estate Management

• Oversee office facilities, maintenance, repairs, and workplace safety initiatives.

• Coordinate office moves, expansions, renovations, and space planning projects.

• Manage relationships with landlords, property managers, and facility vendors.

• Ensure offices maintain a professional, safe, and productive work environment.

• Manage office lease negotiations, renewals, amendments, and landlord relationships.

• Assist with the evaluation, acquisition, and management of office building purchases and other real estate transactions.

• Serve as the primary point of contact for office facilities matters, including issues involving the firm's physical locations, property management concerns, address-related disputes, unauthorized or fraudulent use of firm addresses, signage matters, mail delivery issues, and coordination with landlords, governmental agencies, vendors, and other third parties to protect the firm's interests.

Procurement and Vendor Management

• Manage vendor relationships, service agreements, and operational contracts.

• Evaluate vendor performance and negotiate favorable pricing, terms, and service levels.

• Ensure compliance with firm procurement and approval processes.

• Monitor operational budgets and expenses.

• Lead procurement efforts for significant firm purchases, including negotiation of pricing, warranties, service agreements, and vendor contracts.

• Oversee equipment leasing programs, including copier, postage, and other office equipment agreements.

Insurance and Risk Management

• Manage the firm's business insurance portfolio, including policy procurement, renewals, claims coordination, and broker relationships.

• Oversee insurance coverage including Commercial General Liability, Professional Liability, Cyber Liability, Automobile Liability, Umbrella Liability, Media Liability, and Fiduciary Liability policies.

• Support business continuity, emergency preparedness, and risk management initiatives.

• Ensure compliance with firm policies and applicable regulations.

Financial Administration

• Review and approve Accounts Payable credit card expenditures for compliance with firm policies and budget guidelines.

• Monitor operational expenses and assist with budget planning and forecasting.

• Assist leadership with operational analyses, special projects, and business reporting.

Project Management

• Lead and coordinate operational projects from planning through implementation.

• Collaborate with cross-functional teams to support firm growth initiatives.

• Manage project timelines, budgets, resources, and stakeholder communications.

• Coordinate firm operational projects requiring after-hours vendor support, testing, implementation, or office coordination activities.

• Assist with the development of special reports, operational analyses, and business performance metrics.

• All other duties, as needed.

• Maintain confidentiality of sensitive firm and employee information.

Knowledge, Skills, And Abilities

• Strong project management and organizational skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Strong contract negotiation and vendor management skills.

• Ability to exercise sound independent judgment and discretion.

• Strong verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office applications and business software systems.

• Ability to build and maintain effective working relationships with employees, vendors, landlords, brokers, and business partners.

Physical Requirements

• Ability to travel periodically between office locations.

• Ability to occasionally lift and move office equipment or supplies up to 25 pounds.

• Ability to work in a standard office environment with extensive computer use.

Success Factors

• Demonstrates strong business judgment and professionalism.

• Delivers exceptional internal customer service.

• Effectively manages multiple projects and priorities.

• Maintains productive vendor, landlord, and business partner relationships.

• Drives operational excellence and continuous improvement initiatives.

• Protects and promotes the firm's business interests and reputation.

Preferred skills:

Experience managing multiple office locations preferred. Professional services or law firm experience strongly preferred. Experience negotiating contracts, leases, and vendor agreements preferred. Experience managing business insurance programs preferred.

Work authorization:

US Citizen

Required documents:

Current CV/Resume