Director of Retail Operations

Careers with our Clients through Forvis Mazars US Executive Search Retail Operations Manager – multistate supermarkets stores (based in NY or CT) We have partnered with a family-owned retail organization seeking a bilingual (English / Spanish) Retail Operations Manager to join this high-performing leadership team. This hands-on role will work closely with ownership and executive leadership to oversee and optimize retail operations across a multi-state regional footprint with 10 or more retail locations. The ideal candidate must have experience working in or with family-owned companies as this will be an important aspect of the role. The Retail Operations Manager will drive a culture of accountability, professionalism, and continuous improvement while ensuring compliance with company policies, safety standards, retailer requirements, and operational best practices. Bilingual (English – Spanish) language skills are required; this is not negotiable. Responsibilities Lead, develop, and mentor General Managers and retail employee teams across multiple markets to drive operational excellence and customer satisfaction. Promote a culture of accountability, professionalism, continuous improvement, and high performance. Conduct weekly (2-hour travel radius) market visits and store reviews to ensure consistent execution of merchandising standards, customer programs, training initiatives, and key business objectives. Ensure adherence to company policies, retailer requirements, safety standards, and operational best practices Address and resolve operational and personnel challenges in a timely manner while maintaining strong relationships with employees and customers Evaluate store performance including P&L oversight, labor management, inventory / shrink, store audits, KPI analysis and operational reporting; identify and implement opportunities for improvement and growth. Collaborate with retail customers, vendor / partners and internal teams to ensure seamless execution and exceptional in-store results. Requirements 10+ years of experience leading operations and location management, including merchandising, field operations and employee teams within grocery, CPG, food brokerage or retail environments Bilingual English-Spanish language skills are required and a background in Latino or similar grocery retail is highly preferred Demonstrated leadership, coaching, and talent development skills Self-starter with strong communication, organization, and problem-solving abilities and proven ability to analyze performance metrics and drive operational improvements Willingness to travel within a 2-hour regional territory to support multiple store locations Valid driver’s license and satisfactory driving record This is a permanent, direct hire opportunity with a flexible schedule, working 45 – 48 hours/week (retail rhythm, including availability for weekends and off-hours as needed). A company vehicle will be provided for travel within the 2-hour territory radius; a valid driver’s license and satisfactory driving record is required. Compensation will be $120k base + 10% bonus target tied to performance. #J-18808-Ljbffr