Retail Sales Lead

POP MART, founded in 2010 (SEHK: 9992), is a market‑leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving a stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans. Job Overview We are in search of a part‑time Sales Lead ready to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. The role requires a strong attention to detail, expertise in store processes, and the ability to identify opportunities for improvement and communicate barriers to the Store Manager. The position reports to and receives functional guidance from the Store Manager. What You Will Achieve Supervise the sales floor, setting expectations, goals, and motivating the team Act as the leader on duty in the store when SM/ASM are not present, focused on delivering results while enabling a positive customer and employee experience Maintain a clean, organized, and safe store environment for customers, employees, and store products Lead the store to meet standards that reflect company brand image, values, and culture Be a subject‑matter expert on POP MART core business information including character and product details and company history Support marketing events such as in‑store events, pop‑up events, conventions, and new store openings Support ROBO SHOP business as needed and follow up with in‑store ROBO SHOP employees and partners Improve sales performance and meet key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends Drive sales of key products such as blind boxes, MEGA, and accessories Work flexible hours including nights, weekends, and holidays Visual Merchandising & Inventory Management Execute visual merchandising and marketing directives from business partners while attending weekly calls Install marketing decals, props, set up new merchandising planograms, and set up marketing fixtures Remerchandise the sales floor based on product sell‑through or slow‑moving products, making strategic decisions that align with business needs Work closely with Inventory ASM to determine back‑of‑house and warehouse inventory levels Work specific days of the week depending on visual/inventory responsibilities Maintain back‑of‑house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing Qualifications Retail industry knowledge, skills, and abilities Confidence and comfort engaging customers to deliver a great customer experience More than 1 year of store retail experience; supervisor or leader experience preferred High level of ethics, values, integrity, and trust Experience working independently in an ambiguous environment with minimal supervision Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions Ability to adapt to a fast‑paced environment and implement new standardization directives High School Diploma Must be 18 years old or older Physical Requirements Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6–8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Ability to work in a fast‑paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters) Our Commitment to Equal Opportunity POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other status or condition protected by applicable federal, state or local law. We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr POP MART