IT Specialist

LymphaPress, a leader in home compression therapy, is offering an exciting opportunity to become part of our dynamic teamasan ITSupport Specialist. For over 40 years, we have been at the forefront of innovation, producing highly regarded dynamic compression therapy systems that help patients nationwide manage lymphedema, venous insufficiency, and lipedema—enhancing their quality of life. Weseekmotivated, hard-working, and honest individuals who are eager to learn and grow with us. As aGreat Place to Work-certified organization and atop employerrecognized byPhilly Top WorkplacesandFortune Magazine, we are committed to making a difference in the lives of those we serve. This role willbe responsible forthe following: Providefirst-line technical support for employee IT issues, including Windows, and mobile devices. Respond to andresolvehelp desk ticketsin a timely manner, ensuringhigh levelsof customer satisfaction. Configure, deploy, and manage mobile devices (iPhone, iPad, Android) using Mobile Device Management (MDM) tools. Assistwith onboarding and offboarding processes, including setting up user accounts and provisioning devices. Support software installations, updates, and troubleshooting for business applications. Maintain and troubleshoot workstation hardware, printers, and peripherals. Educate employees on IT best practices, security guidelines, and technology use. Document troubleshooting steps, procedures, and solutions to build an internal knowledge base. Collaborate with IT team members to improve support processes and IT service delivery. Escalate complex issues toappropriate ITteam members when necessary. Ifyou'reseeking an organization with a great culture and offers a competitive benefits package, including health benefits, a generous paid time off plan and the option to participate in our retirement savings plan, we would be happy to share more with you about this opportunity. AtLymphaPress, we are more than a company; we are a community driven by our core values of HOPE: Honoringthe battles and hardships people face. Optimizingevery effort to seek solutions. Puttingpeople first. Empoweringeveryone we interact with. #INDPE2023 #J-18808-Ljbffr