Installation Coordinator

Job Description

Job Description

Overview

We’re looking for an Installation Coordinator to join our Operations team! 

As an Installation Coordinator for Esler Companies – Renewal by Andersen you will be working closely with our customers to schedule their installation. You will be delighting our customers and providing a high level of customer service as well as maintaining communications to update them on the progress of their installation while managing the install go backs. Additionally, you will work with our install teams to schedule current install requests. 

Responsibilities

• Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling  

• Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs 

• Takes both inbound and outbound scheduling calls 

• Prepares customer correspondence when deemed appropriate, such as paid invoices or rebates 

• Provides back up and support to other members of the operations team as needed 

• Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied 

• Possibly prepares contract amendment as necessary 

• Other jobs duties as assigned 

Qualifications

• Excellent customer relations, empathetic & personable skills 

• Exceptional communication skills of listening and speaking for handling customer conflicts 

• Knowledgeable with tactful and diplomatic approach to tasks at hand 

• Must be able to organize & prioritize  

• Ability to adapt well and accept feedback in a changing environment 

• Must be comfortable in technology driven environment 

• Ability to work independently & with other teammates 

• High School Diploma or equivalent required; College Degree preferred 

  Benefits

• Medical, Dental, and Vision Insurance  
• Teammate Assistance Plan  
• Tuition Reimbursement  
• 401k with 50% match up to 6% of your annual pay  
• Paid Time Off  
• Company Paid Holidays  
• Paid Volunteer Time  
• And more! 

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY
Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.
Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.