Specimen Technician - Hospital

Overview Specimen Technician - Hospital - El Paso, TX, Monday to Friday, 11:00 AM to 3:00 PM, with rotational weekends. The Hospital Specimen Associate is responsible for the preparation of patient’s specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing. Pay and Benefits Pay range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Part-time employees (29 hours or less per week) are eligible for: Vacation and Health/Flex Time (part-time employees scheduled to work at least 20 hours per week) 6 Holidays plus 1 “MyDay” off (if regularly scheduled to work 20+ hours per week) 401(k) pre-tax and/or ROTH IRA with company match up to 5% after 12 months of service Annual incentive plans Employee stock purchase plan Education assistance through MyQuest for Education Annual, no-cost health assessment program Blueprint for Wellness® and so much more! Responsibilities Specimen Processing & Test Send Out Responsibilities: Demonstrates proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements. Knowledge and competency of Hospital LIS system (client specific). Print Quest performed testing reports. Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources. Responsible for supply ordering processes. Performs remote accessioning (pre-accessioning) (client specific). Problem Resolution Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. Customer Service Demonstrates exceptional customer service skills as the liaison between customer and Quest performing laboratory to provide proactive customer support. Responsible for managing inbound calls with a positive client interaction. Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization. Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. Qualifications Required Work Experience: 1 – 3 years of working experience Preferred Work Experience: Medical background preferred, which includes medical terminology applicable to a clinical laboratory Previous experience in a hospital laboratory environment preferred Physical and Mental Requirements Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour. Works in a biohazard environment, practicing good safety habits. Able to sit or stand for long periods. Skills Handles multiple tasks simultaneously and works in a production environment. Hospital LIS Systems knowledge or experience a plus Command of Microsoft Office Suite Client interfacing role requiring strong communication, collaboration, and problem-solving skills Demonstrated data entry skills to effectively utilize Quest Diagnostics system and hospital client systems Maintains composure while working under pressure Shows good judgment in problem resolution Strong interpersonal skills and adaptability Education High School Diploma or Equivalent (Required) About The Team Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr