Broadcast Operations Center Engineer (Austin)

iHeartMedia MarketsCurrent employees and contingent workers click here to apply and search by the Job Posting Title.The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:More #1 rated markets than the next two largest radio companies combined;We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;iHeartRadio is the #1 streaming radio digital service in America;Our social media footprint is 7 times larger than the next largest audio service; andWe have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.Only one company in America has the #1 position in everything audio: iHeartMedia!If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!What We Need:iHeartMedia is seeking an experienced Broadcast Engineering Support Technician. This is a service-oriented technical position that works under the direction of BOC leads. The team is responsible for conflict resolution for all issues under the radio broadcast umbrella for the entire iHeart enterprise. This position is part of a 24x7x365 operational team supporting and maintaining critical infrastructure and operations. ** Current opening is 100% remote, 3rd shift and weekends, with opportunity to advance in the future.What You'll Do:Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work. Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution. Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure. As requested by the BOC leads, research and provide detailed reports with regards to outages. Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management. Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed-to schedule. Perform other related duties and functions as assigned by BOC leads. What You'll Need:Experience working in a broadcast technical environment supporting RF transmission systems, multimedia studio facilities, automation systems, broadcast‑oriented data networks, and telecommunications systemsExperience troubleshooting multiple networking and communication protocolsStrong understanding of broadcast concepts with hands‑on, practical experienceBackground in a customer support or client‑facing technical functionAbility to work in a fast‑paced, multitasking technical and administrative environment with minimal supervisionExperience with Windows OS, remote access tools (VNC, RDP, etc.), cloud technologies, and network monitoring platformsStrong professional written and verbal communication skillsWhat You'll Bring:Respect for others and a strong belief that others should do this in returnFull proficiency and understanding of job functionOpen communication with colleagues and direct reports that encourages collaboration and team consensusStrong problem solving skillsEfficiency with independent work under minimal guidanceCommitment to process improvement for overall team effectivenessProfessional communication that stresses diplomacy, empathy and patienceCompensation:Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.$28.85 - $36.06Location:VIRTUAL CST, TXPosition Type:RegularTime Type:Full timePay Type:HourlyBenefits:iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:Employer sponsored medical, dental and vision with a variety of coverage optionsCompany provided and supplemental life insurancePaid vacation and sick timePaid company holidaysA Spirit day to encourage and allow our employees to more easily volunteer in their communityA 401K planEmployee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!We are accepting applications for this role on an ongoing basis.The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.Non-Compete will be required for certain positions and as allowed by law.Our organization participates in E-Verify. Click here to learn about E-Verify.SummaryLocation: Virtual, TXType: Full time