Lead Stock (Key Holder), Full Time, Lynnfield - Pottery Barn Kids and Teen

We hope you're interested in building a home with us. Even if you don't meet every requirement listed, we encourage you to apply. Overview of the Lead, Stock/Fulfillment Role You will model and coach on how to connect with customers, sell the lifestyle of the brand, and provide exceptional service. You will execute and uphold operational standards to protect the image and interests of the Brand. You will assist the management team in maximizing individual performance and establishing routines and disciplines that maximize productivity and efficiency. Responsibilities Oversee back‑of‑house operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards, and markdown/markup execution. Execute customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure the method used meets customer needs while maintaining profitability and the image of the Brand. Model, train and coach individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards. Manage shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise. Perform routine audits and reconciliations (UPS, DIAR, Markdown) and establish daily disciplines to eliminate loss/shrink (lost cartons, mis‑pics, MOS, returns, RTV). Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy. Qualifications Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal actions and examples. Employment/promotion to this role will be contingent on successful completion of a background check. 1–3 years retail sales experience with management experience preferred. 1–2 years home‑related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities). Physical Requirements Must be mobile on the sales floor for extended periods of time. Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques. Full‑time associates are expected to have open availability to meet the needs of the business. Part‑time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days. Benefits Just For You Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be: $18.00–$20.00 per hour. A generous discount on all Williams‑Sonoma, Inc. brands. A 401(k) plan and other investment opportunities. A wellness program that supports your physical, financial and emotional health. Paid vacations and holidays (full‑time). Health, dental and vision insurance, including same‑sex domestic partner benefits (full‑time). Cross‑brand and cross‑functional career opportunities. Online learning opportunities through brand‑specific resources and WSI University. Equal Opportunity and Employment Eligibility Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. WSI will not now or in the future commence an immigration case or sponsor an individual for this position. This role is not eligible for relocation assistance. #J-18808-Ljbffr Pottery Barn Kids