Senior Director, Customer Experience & Market Insights
Burtch Works
Burtch Works is seeking a Director of Customer Experience & Market Research Consulting to lead an embedded, strategic engagement for a Fortune 500 client. You will shape CX strategy, oversee market research initiatives, and translate insights into actionable business recommendations. As the senior consulting lead, you will work directly with executive stakeholders to drive CX maturity, establish measurement frameworks, and guide organizations through discovery, implementation, optimization, and #J-18808-Ljbffr Burtch Works
- ...data services protect customers from cybersecurity... ...uninterrupted. We are seeking a Senior Customer Marketing Manager who will... ...to the Senior Director of Demand Generation... ..., turning customer insights into action, and... ...localized customer experiences Manage the customer...Senior
- \"The Marketing team is poised for unprecedented growth and... ...impact.\" Mark Lynch - Senior Director, Demand Generation Customers are at the heart of everything... ...thousands of customers experience, adopt, and grow with... ...channels using customer insights, behavioural triggers,...SeniorImmediate startRemote workFlexible hours
$100k - $130k
...internally and outwardly to our customers. We actively encourage... ...customer-centric professional with experience in managing SaaS renewals?... ...challenge in a dynamic and emerging market? If yes, we want to hear from... ...engagement, data‑driven insights, and proactive stakeholder...SuggestedRemote workHome office$150.1k - $227k
To get the best candidate experience, please consider applying for... ...where humans with agents drive customer success together. Here,... ...problems.In the "Agentic Era," the Marketing & Commerce CSM serves as a... ...to drive unified customer insights.Foundational Plus: Possession...SeniorFull timeWork at officeFlexible hoursShift work3 days per week$90k - $105k
...proactive and experienced Customer Success Manager (CSM)... ...of up to 80 mid-market customers, guiding them... ...strategic discussions with senior client leadership,... ...Leverage extensive experience with generative AI tools... ...engagement, develop strategic insights, and optimize internal...SuggestedFull timeContract workWork at officeLocal areaNight shift3 days per week$248k - $379k
...skills, and gain valuable insights every day. We're also... ...Accounts (SA) Marketing Solutions team in showcasing... ...challenging, global customers in order to help them... ...trusted relationships with senior marketing, sales, and... ...a cohesive customer experience across geographies, sharing...For contractorsWork at officeFlexible hours$103.45k - $169.96k
The Engagement Marketing Manager supports the execution of Guardian's customer engagement, service marketing, and lifecycle... ...relationships, improve service experiences, and drive business outcomes.This... ...engagement.Leverage customer insights, VOC data, market research,...Full timeH1bWork at officeVisa sponsorshipWork visaFlexible hours3 days per week$115k - $125k
Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success team.The role you'll play:... ...opportunities & churn risks.Collaborate with Marketing to demonstrate customer... ...and/or customer success experience, preferably within enterprise software...Senior$80k - $140k
...Amazon's marketplace. As a Senior Customer Success Manager, you'll create... ...millions of customer experiences, drive marketplace innovation... ...data to provide strategic insights, develop joint business plans... ...project management, pricing, marketing or e-commerce experience-...SeniorWork at officeLocal areaFlexible hours- Job DescriptionProduct Marketing Executive: Global Solutions Overview ADP is hiring a... ...commercial activation, and differentiated customer experiences. Success will require building... ...Customer-obsessed, translating buyer insights, market intelligence, and data into differentiated...Senior
$135k - $165k
...industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to... ...Looker) and the ability to leverage data for insights and action.Deep Braze knowledge - you are a Braze...Work experience placementFlexible hoursShift work$89.36k - $154.2k
...deep client understanding and insight that inspires big ideas,... ...growth, and exceptional client experiences. Lead the client learning agenda working closely with marketing, product, and digital teams to... ...demonstrated focus on client or customer experience measurement. B2C...SeniorFull time$600 per month
Customer Success Manager (Mid Market/Enterprise) Virtual About Osano: Osano is an innovative B-Corporation... ...stakeholders while leveraging product insights and metrics to guide strategy and... ...alignment and aligned customer experience Act as the voice of the customer internally...Remote work$167.5k - $234.5k
Reddit, Inc. is seeking a Senior Lead for Marketing Science Partnerships & Insights based in New York City. This role encompasses strategic management of partnerships... .... The ideal candidate will have over 7 years of experience in advertising, expertise in managing complex...Senior- LSEG is seeking a Reporter to lead coverage of US high-yield bonds and the leveraged finance market. You will break market-moving news and deliver insightful analysis, collaborating with a seasoned editorial team. Exceptional writing skills and a strong network in the...Senior
- Vericast is seeking an experienced Senior Data Analyst to join our Insights and Analytics team, transforming... ...into strategic insights that drive marketing effectiveness and business growth... ...marketing investments, improve digital experiences, and guide data-driven decisions....Senior
$120k - $150k
...’s the role?Bilt is looking for a Senior Manager, Lifecycle Marketing to own activation and retention of... ...metricsReport on campaign performance and use insights to continuously optimize lifecycle... ...the user and ability to balance customer experience with business needsExtensive...Senior- ...global leader in AI-powered experience solutions? We invite you to... ...the Jungle THE TEAM The Customer Success Manager helps clients... ...feature management, search, insights and recommendations. Team... ...and end users (VPs, Heads of Marketing, Product Managers, Engineers...SeniorPermanent employmentFull timeContract workRemote workFlexible hours3 days per week
- ...Senior Customer Success Manager At Leapwork, we are at the center of... ...we are scaling fast and the market opportunity in front of us is... ...deliver exceptional customer experiences and long-term success.... ...Maintain accurate account insights, forecasts, and customer health...SeniorLocal areaShift work
- ...Holdings B.V in New York City is seeking an Associate Director, Creative Strategy to lead insight-driven storytelling for CPG/Pharma clients. The ideal... ...have over 6 years in creative strategy and influencer marketing, with strong skills in presentation and storytelling....Senior
- Goodinside is looking for a Senior Associate in Marketing Analytics to drive insights across the marketing funnel and optimize performance metrics like CAC and... ...The ideal candidate will have at least 3 years of experience in performance analytics, strong skills in SQL and...Senior
- Salute, Inc. is hiring a Sr. Manager, Marketing Operations and Insight to optimize marketing processes and reporting. You will bridge marketing, sales, and technology teams to align campaigns, lead management, and analytics with business goals. The role emphasizes HubSpot...Senior
$147k - $190k
...in.Who You AreProduct Marketing defines how Justworks... ...and GTM systems. The Customer Journeys team owns how... ...motion.We are seeking a Senior Product Marketing Manager... ...knows that the best insights come from spending... ...that shape how customers experience and progress through each...SeniorCasual workWork at officeLocal area$147.5k - $200k
...Corporate Vice President (PF5) - Senior Marketing StrategistLocation... .... This role sits within our Experience and Digital Marketing organization... ..., marketing and end-to-end customer experiences. The right individual... ..., market, and competitive insights into actionable strategic...SeniorLocal area3 days per week- ...apply for the Retention Marketing Manager role at Snif... ...and fun. We bring our customers what they want to smell... ...to be an immersive experience. From the name, packaging... ..., and synthesizing insights for the broader team Monitor... ...us ****@*****.*** Seniority level Seniority level...Full timeWork experience placementRemote workWork from homeFlexible hoursShift work
$105k - $120k
...solutions empower over 6,000 customers globally, including... ...We are looking for a Senior Customer Success... ...providing actionable insights that will help clients... ...customers and enhance their experience Ensure our users... ...understanding of the digital marketing space and trends ~...SeniorWork at officeWork from homeVisa sponsorshipWork visa$110k - $130k
...Role: We are seeking a Senior Customer Success Manager I, Omni Commerce... ...own the end-to-end customer experience for a portfolio of... ...nuanced client workflows and market gaps into actionable product... ...translating commerce performance insights into executive-level presentations...SeniorRemote workWorldwideFlexible hours$148k - $190k
...companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are... ...on Our MissionZocdoc's Senior Manager, Integrated Provider... ...needleAnalytical, using data and insights to measure and continually improve...Senior$90k - $110k
...Agency Eight is a creator marketing agency focused on performance... ...a strategic, client-obsessed Senior Account Manager to join our growing... ...relationship Lead monthly insights reporting — synthesizing... ...Looking For ~4–6 years of experience in influencer marketing or a...SeniorFull time- ...offices preferred) Position Summary: This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups,...SeniorWork at officeRemote work
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