Senior Director, Customer Experience & Market Insights
Burtch Works
Burtch Works is seeking a Director of Customer Experience & Market Research Consulting to lead an embedded, strategic engagement for a Fortune 500 client. You will shape CX strategy, oversee market research initiatives, and translate insights into actionable business recommendations. As the senior consulting lead, you will work directly with executive stakeholders to drive CX maturity, establish measurement frameworks, and guide organizations through discovery, implementation, optimization, and #J-18808-Ljbffr Burtch Works
$136k - $185k
...enabled, global performance marketing agency that specializes in... ...of unique, personalized customer experiences across platforms and devices... ...in understanding consumer insights that drive people-based... ...an agency of dentsu.As the Senior Director, Relationship Marketing Strategy...SeniorFull timeTemporary workWork at officeLocal areaRemote workFlexible hours2 days per week3 days per week$94k - $125k
...-enabled, global performance marketing agency that specializes in the... ...of unique, personalized customer experiences across platforms and devices.... ...skills in understanding consumer insights that drive people-based marketing strategies.As Senior Manager, Customer Lifecycle Marketing...SeniorFull timeTemporary workWork at officeLocal areaRemote workFlexible hours2 days per week3 days per week- \"The Marketing team is poised for unprecedented growth and... ...impact.\" Mark Lynch - Senior Director, Demand Generation Customers are at the heart of everything... ...thousands of customers experience, adopt, and grow with... ...channels using customer insights, behavioural triggers,...SeniorImmediate startRemote workFlexible hours
$100k - $130k
...internally and outwardly to our customers. We actively encourage... ...customer-centric professional with experience in managing SaaS renewals?... ...challenge in a dynamic and emerging market? If yes, we want to hear from... ...engagement, data‑driven insights, and proactive stakeholder...SuggestedRemote workHome office- ...One in New York, NY seeks a Sr. Business Director for Customer Data Strategy to lead end-to-end data product strategy, sharpen insights, refine segmentation, and personalize decisioning... ...high-impact analytics to improve marketing and servicing decisions. #J-18808-Ljbffr...Senior
$248k - $379k
...skills, and gain valuable insights every day. We're also... ...Accounts (SA) Marketing Solutions team in showcasing... ...challenging, global customers in order to help them... ...trusted relationships with senior marketing, sales, and... ...a cohesive customer experience across geographies, sharing...For contractorsWork at officeFlexible hours$150k - $175k
Job Description:Title: Customer Success Senior Director (Auto Adjacent Solutions)Location... ..., Customer Solutions, and Marketing to drive consistent... ...develop team members across experience levels.Establish consistent... ...seamless workflows that connect insight to action.Our ValuesWe...SeniorRemote work$103.45k - $169.96k
The Engagement Marketing Manager supports the execution of Guardian's customer engagement, service marketing, and lifecycle... ...relationships, improve service experiences, and drive business outcomes.This... ...engagement.Leverage customer insights, VOC data, market research,...Full timeH1bWork at officeVisa sponsorshipWork visaFlexible hours3 days per week- The Market & Customer Intelligence Manager at Ralph Lauren Corporation leads consumer, market, and business insights for the Ralph Lauren E-Commerce channel. You will translate customer... ...ecommerce strategy and improve the customer experience across our site and app. You will...
$115k - $125k
Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success team.The role you'll play:... ...opportunities & churn risks.Collaborate with Marketing to demonstrate customer... ...and/or customer success experience, preferably within enterprise software...Senior$80k - $140k
...Amazon's marketplace. As a Senior Customer Success Manager, you'll create... ...millions of customer experiences, drive marketplace innovation... ...data to provide strategic insights, develop joint business plans... ...project management, pricing, marketing or e-commerce experience-...SeniorWork at officeLocal areaFlexible hours- Job DescriptionProduct Marketing Executive: Global Solutions Overview ADP is hiring a... ...commercial activation, and differentiated customer experiences. Success will require building... ...Customer-obsessed, translating buyer insights, market intelligence, and data into differentiated...Senior
$135k - $165k
...industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to... ...Looker) and the ability to leverage data for insights and action.Deep Braze knowledge - you are a Braze...Work experience placementFlexible hoursShift work- Brown Brothers Harriman (BBH) is seeking a Senior Product Best Practice Lead to guide the Product Transformation Discipline. You will shape how the firm translates client and market insights into roadmap decisions and enduring product value. In this senior role, you’ll...Senior
- LSEG is seeking a Reporter to lead coverage of US high-yield bonds and the leveraged finance market. You will break market-moving news and deliver insightful analysis, collaborating with a seasoned editorial team. Exceptional writing skills and a strong network in the...Senior
- RSA Conference is looking for a highly analytical Senior Data Analyst, Marketing Analytics, to support Conference and Membership Marketing initiatives... ...involves transforming marketing data into actionable insights and developing reporting frameworks that contribute to...SeniorRemote job
- ...Holdings B.V in New York City is seeking an Associate Director, Creative Strategy to lead insight-driven storytelling for CPG/Pharma clients. The ideal... ...have over 6 years in creative strategy and influencer marketing, with strong skills in presentation and storytelling....Senior
- EliseAI in New York seeks a Lead Economist to build the company’s economics research and market insights function. You’ll transform proprietary data into benchmarks and narratives that establish EliseAI as the leading housing authority. You’ll own the full pipeline from...Senior
$78k - $124.75k
...representing our largest customer segment and a... ...GCS, the Small Business Marketing Team drives acquisition... ...Banking products.The Senior Analyst, Cross Product... ...leveraging data and customer insights to deliver... ...performance and customer experience.Own performance measurement...Senior$120k - $150k
...’s the role?Bilt is looking for a Senior Manager, Lifecycle Marketing to own activation and retention of... ...metricsReport on campaign performance and use insights to continuously optimize lifecycle... ...the user and ability to balance customer experience with business needsExtensive...Senior- Google in New York is hiring a Senior Analytical Lead to serve as a... ...advisor, using data-driven insights to solve clients’ growth issues... ...goals. You will own clients’ marketing measurement plans and partner... ...'s advertising solutions to customers at scale. As part of the...Senior
$150k - $180k
...that are actively good for you. The market shift is massive: nicotine pouch sales... ...Menda (Blank Street) + more The Role The Director of Customer Insights will be the internal advocate for the... ...and maintain customer feedback, experience improvements, subscription improvements...Work at officeImmediate startShift work$147k - $190k
...in.Who You AreProduct Marketing defines how Justworks... ...and GTM systems. The Customer Journeys team owns how... ...motion.We are seeking a Senior Product Marketing Manager... ...knows that the best insights come from spending... ...that shape how customers experience and progress through each...SeniorCasual workWork at officeLocal area$81.6k - $120k
...Role We are looking for a Senior Customer Success Manager (Senior CSM)... ...customers in key strategic markets, delivering deep, high-touch... ...deliver a seamless customer experience. Leverage Data to Drive Business... ...Strategy. Surface insights from your portfolio to inform...SeniorHourly payFlexible hours- ...celebrate the beauty of human experience. Create for happier,... .... Together, with our customers, we deliver food... ...the USA, we develop, market and produce a wide array... ...nature.Join Givaudan as a Senior Marketing Manager,... ...with sales, consumer insights, and development teams...Senior
$100k - $120k
...Senior Customer Success Manager, AI Anywhere, USA At Litify, we're... ...-day operations and surface insights that shape the future of our... ...Partner with Product and Marketing to translate customer insights... ...consistent and high-impact AI experience. Represent the voice of...SeniorWork at officeRemote work- ...offices preferred) Position Summary: This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups,...SeniorWork at officeRemote work
$148k - $190k
...companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are... ...on Our MissionZocdoc's Senior Manager, Integrated Provider... ...needleAnalytical, using data and insights to measure and continually improve...Senior$120k - $135k
...enhancing clients' workflows. Customer Success will be a newly... ...servicing the largest financial market in the world, giving you the... ...introduce performance data driven insights to our clients Leverage... ...management or Customer Success experience (Capital Markets, B2B Sales...SeniorSummer workLocal areaFlexible hours$110k - $140k
...Senior Customer Success Manager New York About Northbeam Northbeam... ...the world's most advanced marketing intelligence platform,... ...their data and turn Northbeam insights into automated decisions.... ...ensure a smooth post-onboarding experience, general support ticket management...SeniorRemote workWork from homeFlexible hours
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