Wraparound Specialist (Bilingual)

Wraparound Specialist

The Wraparound Specialist will provide navigation assistance and referrals to patients of Asian American Health Coalition (AAHC) DBA HOPE Clinic to improve their health by addressing social barriers, collectively called social determinants of health. Responsible for coordination of activities based on identified social barriers to optimal health, including those revolving around transportation, food, housing and education/employment needs. Provides education on and acts as a bridge to the US health system for immigrants and refugees.

Major duties and responsibilities include conducting in-depth assessments of patients identified as having social issues, developing plans to address social issues, providing referrals, coaching and mentoring to ensure patients have opportunities to address social needs, staying up to date with social service resources, servicing and responding to customer and patient questions, issues and/or concerns, securely and accurately documenting all patient information, interpreting dictation and responding accordingly, submitting agency forms and documentation in a timely manner, ensuring timely submission of paperwork and reports, communicating with other clinics, specialists, physicians, management, and billing, maintaining updated patient information and referral forms, attending on-site/off-site community engagement activities and on-site/off-site clinic events as needed, positively contributing to staff morale and corporate culture, ensuring that work assignments and information gathered from day-to-day work is not shared with anyone and protects all patient and agency information, ensuring that our patients get the best possible care, scheduling and contacting patients for required programs and appointments as assigned, actively participating in agency performance improvement initiatives such as chronic care management and utilizing the approved methodology such as PDSA, performing other duties as assigned to support HOPE Clinic's Mission, Vision and Values, attending on-site/off-site community engagement activities, clinic events, and/or training as needed, and performing other duties as assigned to support HOPE Clinic's Mission, Vision, and Values.

Qualification requirements include being a Community Health Worker certified by State of Texas or eligible to apply for certification, having a minimum of three year experience in health navigation, and/or clinic patient assistance, knowledge of and experience in developing, implementing and working in a community outreach program, knowledge of existing social service programs available in Houston area and Harris County, office equipment (e.g., computer, copier), Microsoft Office, ability to utilize the Internet, strong written and oral communication skills, strong customer service skills, ability to handle multi-tasks, detail oriented, ability to handle multiple tasks, complexity, and diversity of customers, and being fully vaccinated against COVID-19.

Education and/or experience required includes a High School diploma or GED is required; Associates Degree is preferred. Experience in the medical field and referral/patient navigation. Texas certified Community Health Worker (CHW) preferred (or willing to obtain this certification).

Other skills and abilities include being bilingual (Vietnamese, Chinese, Arabic, and/or Spanish with English) is required, above average skills in language ability as well as public speaking and writing, and having good transportation and a valid Texas Driver's license.