IT Support & Help Desk

Responsibilities Serve as the first point of contact for all IT support requests Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange Utilize PowerShell and similar tools to perform advanced Office 365 admin tasks and optimize workflows Handle the onboarding/offboarding of employees, reset MFA, and configure new hardware Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues Assist users with setting up devices, perform hardware repairs, and administer network access points and firewalls Work with third‑party vendors to manage external system configurations and licensing Build strong working relationships and positively contribute to the culture and atmosphere of the subdivision Requirements Bachelor’s degree in a related field or equivalent experience (required) 4+ years of Information Systems experience (minimum, required) Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.) Strong PowerShell experience Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware Basic network administration knowledge, especially in Unifi environments Experience with remote support tools Experience with Microsoft Azure Environments A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus #J-18808-Ljbffr