Front Office Specialist I - TCP Heights

Job-ID: 428108Category: Administrative SupportLocation: Houston, TX, United StatesSchedule: Full time, DayPosted: 2026-10-18At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.Think you’ve got what it takes? QualificationsH.S. Diploma or GED Required1 Year or More of Related Experience Required ResponsibilitiesGreet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principlesAssist patients with check in/check outAnswer telephone within three (3) rings and directs calls per practice protocolDocument complete and error free messages in telephone encounter and routes to appropriate area per practice protocolEnter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocolAssess patient’s eligibility for referral by verifying coverage with payer prior to initiating referralDocument eligibility in the electronic health record per practice protocolSchedule appointments per practice protocolDemonstrate ability to use judgment when scheduling provider’s templateVerify and documents coverage of services prior to patient being seen by a provider per practice protocolMonitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required correctionsAssure electronic health record is complete and ready for provider use prior to patient being seenCollect and disseminate mail and deliveries per practice protocolMonitors returned mail work queue and corrected in electronic billing system within fourteen (14) daysAs part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. About the company Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.