Software Tester

QA Analyst/Test Engineer

Responsible for evaluating and testing software for completeness, quality, correctness, and security. The QA Analyst/Test Engineer will support quality assurance activities across the SNAP-E program and the ServiceNow Platform Enhancement portfolio. This role will be responsible for developing testing strategies, executing test plans, managing defects, coordinating UAT activities, and establishing automated testing capabilities using ServiceNow Automated Test Framework (ATF). This position plays a critical role in improving platform quality, reducing production risk, increasing release confidence, and supporting the organization's AI, automation, and digital transformation initiatives. The ideal candidate possesses strong ServiceNow testing experience and hands-on expertise in designing and maintaining ATF automation.

Key Responsibilities:

• Develop and execute comprehensive test strategies and test plans for ServiceNow initiatives.
• Create and maintain manual and automated test cases.
• Design, develop, and maintain ServiceNow Automated Test Framework (ATF) test suites.
• Perform functional, integration, regression, end-to-end, and release validation testing.
• Support testing activities for SNAP-E use cases, AI-enabled workflows, and platform enhancements.
• Coordinate User Acceptance Testing (UAT) with business stakeholders.
• Identify, document, prioritize, and track defects through resolution.
• Collaborate with developers, business analysts, architects, and product owners throughout the SDLC.
• Establish testing standards, processes, and best practices across the ServiceNow platform.
• Support platform upgrades, releases, and deployment validation activities.
• Produce testing metrics, status reporting, and quality dashboards.
• Build reusable regression testing assets to improve long-term testing efficiency.

Required Qualifications:

• 5+ years of Quality Assurance or Software Testing experience.
• 3+ years of ServiceNow testing experience.
• Hands-on experience with ServiceNow Automated Test Framework (ATF).
• Experience testing ServiceNow workflows, catalog items, integrations, and platform customizations.
• Experience creating test plans, test cases, and test scripts.
• Strong understanding of Agile and Scrum methodologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist or equivalent certification.
• Experience supporting ServiceNow ITSM, ITOM, Employee Center, Service Catalog, and IntegrationHub solutions.
• Experience supporting AI, automation, or digital transformation initiatives.
• Experience with test automation and regression testing strategies.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."