EMS Dispatcher

Job Title

Responsibilities Include:

• Answering all incoming phone lines categorized as "dispatch" and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary
• Processing emergent and non-emergent ambulance requests in a manner according to Standard Operating Procedure
• Entering and updating the Computer-Aided Dispatch ("CAD") system with the complete and accurate information
• Determining the appropriate unit for emergent and non-emergency requests
• Providing the highest level of customer service to facilities, patients, and other external contacts
• Processing any paperwork and/or information received from external and/or internal contacts.
• Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
• Reporting to work at the assigned time in accordance with uniform standards
• Reporting to work in emergency call-in situations as needed.
• Following all procedures, policies, rules, and regulations of the company
• Demonstrate Excellent Communication and Customer Service Skills
• Demonstrate Professional, Ethical Management Behavior

Minimum Qualifications:

• High School Diploma or GED
• Computer Literate
• Ability to communicate, verbally and in writing in English, with all levels of staff

Job Type: Full-time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.