Support Product Manager

Job Summary The Product Manager will lead the strategy, governance, commercialization, and business performance of the company’s support portfolio. This role is accountable for defining a differentiated support offering strategy, improving portfolio clarity and competitiveness, strengthening pricing and packaging discipline, and partnering cross-functionally to drive customer value, adoption, retention, and margin performance. The Product Manager will serve as the connective leader across Product, Support Delivery, Renewals, Pricing, Finance, Sales, Marketing, and Operations to ensure the support portfolio is market-relevant, financially sound, operationally executable, and clearly positioned for customers and the field. This is a hybrid role located in either our San Jose, California headquarters or our Research Triangle Park, North Carolina office, with an expectation to be in the office three days per week . At this time, we are not offering relocation or relocation assistance. Key Responsibilities Support Portfolio Strategy & Competitive Positioning Own thesupport portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis. Identify market gaps, customer needs, and competitive opportunities to strengthen thesupport value proposition. Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities. P&L, Margin & Pricing Oversight Partner with Finance to manage support offereconomics, including P&L visibility, margin performance, pricing governance, and discounting discipline. Provide business oversight for support pricing related to new products, existing offerings, and portfolio changes. Identify opportunities to reduce revenue leakage, improve margin quality, and strengthen commercial discipline across support motions. Pricing, Packaging & Offer Governance Lead pricing and packaging strategy for support offerings to improve customer clarity, sales execution, and value capture. Establish governance for new support offers, product introductions, support attach models, and portfolio lifecycle decisions. Ensure support offerings are structured for ease of quoting, selling, delivery, renewal, and reporting. Portfolio Messaging & Communications Own the internal and external portfolio messaging framework, ensuring support offerings are clearly positioned around customer outcomes and business value. Partner with Marketing, Sales Enablement, and Product teams to create field-ready messaging, collateral, competitive comparisons, and customer-facing materials. Translate complex support capabilities into clear, differentiated value propositions for customers, partners, and sales teams. Portfolio Business Operations Establish operating rhythms, portfolio dashboards, performance metrics, and governance processes to manage the support portfolio as a business. Track portfolio performance, adoption, revenue contribution, support attach, margin trends, and customer impact. Drive cross-functional execution against portfolio priorities, key milestones, and business commitments. Value-Added Support Bundles Lead the strategy and business model for value-added support bundles, including enhanced support capabilities and differentiated customer experiences. Work with delivery and operations leaders to ensure new support bundles are operationally feasible, scalable, and aligned to customer expectations. Partner with Sales and Renewals to position higher-value support offerings in ways that improve retention, attach, and customer loyalty. Qualifications Required 5+ years of experience in product management, strategy, business operations, consulting, or related fields. Experience leading cross-functional initiatives in complex organizational environments. Strong analytical, problem-solving, and communication skills. Experience building executive presentations, dashboards, KPIs, and business reporting. Proven ability to influence stakeholders without direct authority. Demonstrated project and program management experience. Preferred Strong understanding of support business models, services economics, customer lifecycle, support attach, renewals, pricing, and margin management. Demonstrated ability to lead cross-functional initiatives across Product, Support, Sales, Finance, Pricing, Marketing, and Operations. Experience building business cases, portfolio roadmaps, pricing strategies, GTM materials, and executive-ready recommendations. Strong commercial judgment with the ability to balance customer value, competitive positioning, operational feasibility, and financial outcomes. Success Measures Clearer support portfolio structure, positioning, and differentiation. Improved pricing and packaging discipline across support offerings. Stronger margin visibility and reduced revenue leakage. Increased adoption of value-added support offerings. Better field enablement and customer-facing articulation of support value. Stronger cross-functional governance for support portfolio decisions and roadmap execution. Compensation: The target salary range for this position is 129,200 - 192,500 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making. #J-18808-Ljbffr NetApp, Inc.