Customer Experience Specialist

Customer Experience Specialist (Deck Ambassador)

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

A Deck Ambassador is needed at our pool in Chesapeake (Western Branch/Chesapeake Square area) as well as other locations. Your typical responsibilities include:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child's progress, or about the program.
• Assisting swim instructors and managers when needed during swim lessons.
• Posting media content and monitoring social media platforms.

Minimum qualifications include:

• Excellent interpersonal communication and organizational skills.
• A responsible and professional demeanor.

Preferred qualifications include:

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

Working at British Swim School is more than just a job; it's a chance to create a lasting impact that could change a child's life. As part of the British Swim School team, you play a role in your local community, empowering others and sharing your passion. It's a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.