Vendor Support Specialist

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POSITION SUMMARY:

The Vendor Support Specialist will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal. They will use their knowledge of the Ariba system to assist new and existing vendors with the creation of their Ariba profiles, navigating to the IPG registration page where the details needed for vendor creation are collected, and managing updates. Excellent communication skills are essential to effectively instruct domestic and international vendors of widely varying levels of technical expertise in the proper use of the Ariba SLP system. The continued development and update of process documents will be critical as experience in troubleshooting various scenarios encountered increases. This person will also be the point of escalation for Range support tickets submitted when the Client Service team is unable to resolve. Flexibility and the willingness to keep working until issues are resolved is key to success in this position.

ESSENTIAL FUNCTIONS:

• Monitor a support ticket tool used to track vendors who are experiencing difficulties in creating their Ariba profiles, or completing the IPG registration form in the Ariba SLP vendor portal.
• Maintain a database of common issues and processes to resolve.
• Communicate with vendors via email or scheduled Microsoft Teams support meetings to help understand issues and recommend steps to successfully allow them to register or update their existing information via the portal.
• Develop an in-depth understanding of the Ariba registration process, including the creation of new Ariba accounts and linking existing accounts to IPG forms.
• Act as the primary contact between IPG and Ariba support to resolve vendor registration issues.
• Assist in routine inactivation of expired registration invitations, and other system activities as needed.
• Active involvement in the expansion of the use of the Ariba SLP system.
• Ability to work onsite in an office environment with limited remote work alternatives, consistent with applicable law
• Regular and reliable attendance required

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree preferred, or applicable experience in lieu
• Confident/experienced user of Excel (spreadsheets, file management, basic commands and formulas)
• Excellent written and verbal communication skills
• Proven ability to understand and manage complex systems and processes
• Knowledge of Ariba SLP is desirable
• Successful track record of effectively managing competing priorities

BENEFITS OF JOINING IPG:

One of our primary goals is to support the health and well-being of you and your family. Our compensation plan includes the following benefits, in addition to many others:

• Healthcare Options
  • Medical
  • Dental
  • Vision
  • Prescription
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.