IT Support Engineer

Job Description

Job Summary

The IT Infrastructure / Technology Engineer I supports, implements, and maintains components of the organization's technology operations, including cloud-based applications, infrastructure systems, and deployment processes. This role applies developing technical expertise and independent judgment within defined procedures to complete assigned tasks, resolve incidents, and improve system performance.

The engineer collaborates with cross-functional teams to design, deploy, monitor, and support hybrid IT environments that integrate internal systems with vendor platforms. Responsibilities span technical operations, deployment engineering, site operations, and application support, with a focus on system reliability, performance, and continuous improvement.

Job Responsibilities

• Execute daily operational activities across infrastructure, cloud, and application environments.
• Participate in software deployments (pre-release, upgrades, production).
• Support monitoring, performance tuning, and system reliability improvements.
• Assist with compatibility assessments and process development.

Infrastructure & Systems Management

• Support Azure, VMware, servers, networking, and database environments.
• Administer Microsoft technologies (Windows Server, IIS, DNS, DHCP, SMTP).
• Maintain monitoring platforms and environment health.
• Assist with lower-environment maintenance and data processes.

Automation & Continuous Improvement

• Develop basic scripts (e.g., PowerShell) to automate tasks.
• Analyze system data to identify trends and improvement opportunities.
• Recommend enhancements to improve service quality and efficiency.

Incident Management & Support

• Monitor alerts and respond to incidents, including on-call rotation.
• Troubleshoot SSO, application, infrastructure, and performance issues.
• Coordinate resolution with internal teams and vendors.
• Document incidents, root causes, and solutions.

About Walgreens
Founded in 1901, Walgreens ( proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

External Basic Qualifications

• Bachelor's degree and at least one year of experience in a technical role OR High school Diploma/GED and at least 4 years of experience in a technical role.
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

Preferred Qualifications

• Experience with Azure, VMware, and enterprise infrastructure.
• Familiarity with monitoring/observability platforms.
• Experience with scripting and automation.
• Analytical skills for identifying trends and driving improvements.
• Knowledge of programming languages and IT best practices.
• Experience in technical operations, application support, or site reliability.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits