Contract Service Desk Analyst I

Job Title: Service Desk Analyst I Contract We are currently seeking a highly motivated and skilled Service Desk Analyst I to join our team. This is a full-time position that requires an associate degree or higher. Job Summary: As a Service Desk Analyst I, you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner. Key Responsibilities Provide first-level technical support and troubleshooting for IT-related issues Respond to incoming calls, emails, and tickets in a timely and professional manner Identify, diagnose, and resolve technical problems for clients Escalate complex issues to the appropriate teams for further resolution Document all support activities and resolutions in our ticketing system Collaborate with team members to continuously improve processes and procedures Participate in on‑call rotation for off‑hours support as needed Stay up‑to‑date with the latest technologies and industry trends to provide the best support to our clients Requirements Associate degree or higher in a related field Minimum of 1 year of experience in help desk support Proficiency in Microsoft Windows operating systems Experience with Active Directory and Citrix Familiarity with Microsoft Office applications Available for off-hours support on a rotating basis Knowledge of Microsoft Azure is a plus Excellent communication and customer service skills Ability to work independently and in a team environment Strong problem‑solving and troubleshooting skills We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a dedicated and enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity. #J-18808-Ljbffr