Customer Service Agent
$18 per hourExperis
Customer Service Agent
Our client is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Help Desk support team supporting clients with technical issues. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.
Location: Austin, TX
Pay Range: $18
What's the Job?
- Diagnose and troubleshoot basic software and hardware problems for clients.
- Log, document, and maintain records of client issues and resolutions.
- Resolve simple problems promptly and escalate complex issues appropriately.
- Assist clients by answering 'How-To' questions to improve their system usage.
- Contribute to knowledge base entries based on client interactions and issues.
What's Needed?
- At least 6 months of experience in a call center environment or IT role.
- Some IT schooling or degree in Information Technology.
- Ability to work in a fast-paced environment and think creatively.
- Strong communication and interpersonal skills.
- Ability to collaborate effectively within a team setting.
What's in it for me?
- Opportunity to develop technical and customer service skills.
- Work in a dynamic and supportive team environment.
- Gain valuable experience in IT support and troubleshooting.
- Potential for career growth within the organization.
- Access to comprehensive benefits after the waiting period.
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
Vacancy posted 3 days ago
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