Customer Service Agent

Customer Service Agent

Our client is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Help Desk support team supporting clients with technical issues. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Location: Austin, TX

Pay Range: $18

What's the Job?

• Diagnose and troubleshoot basic software and hardware problems for clients.
• Log, document, and maintain records of client issues and resolutions.
• Resolve simple problems promptly and escalate complex issues appropriately.
• Assist clients by answering 'How-To' questions to improve their system usage.
• Contribute to knowledge base entries based on client interactions and issues.

What's Needed?

• At least 6 months of experience in a call center environment or IT role.
• Some IT schooling or degree in Information Technology.
• Ability to work in a fast-paced environment and think creatively.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively within a team setting.

What's in it for me?

• Opportunity to develop technical and customer service skills.
• Work in a dynamic and supportive team environment.
• Gain valuable experience in IT support and troubleshooting.
• Potential for career growth within the organization.
• Access to comprehensive benefits after the waiting period.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay