Property Claims Field Adjuster - Personal Lines Insurance

Job Description

Job Description

Job Summary:

We are seeking a Personal Lines Property Claims Field Adjuster to join our Claims team. Reporting to the Field Operations and Catastrophe Manager, the Property Claims Field Adjuster will be responsible for inspecting, evaluating, and estimating Personal Lines (Homeowners, Dwelling Fire, Condo, Renters) Property Claims to ensure accurate and timely resolution. This role will work closely with the Desk Adjusting team to identify the cause of loss and deliver exceptional service to Kingstone customers during their time of need. 

This is a field position and requires travel within the established territory of Downstate New York, with the primary service area focused on Long Island and select regions of New York City, as needed. The ideal candidate must reside within reasonable driving distance to the assigned territory. The following counties are recommended:

• Primary - Nassau County
• Secondary - Suffolk, Queens, and Kings Counties

Salary Range: $85,000 - $110,000 per year

What you will do:

• Conduct thorough and prompt in-person field inspections to support resolution of first party property claims within company guidelines and standards.
• Deliver outstanding customer service to Kingstone customers and agents.
• Engage in negotiations with contractors and service providers as necessary to ensure appropriate claim outcomes.
• Collaborate with the Desk Adjusting team to investigate claims, identify the causes of loss, and document damages.
• Assist in the oversight of Third-Party Administrators, Independent Field Adjusters, and other service providers, as necessary.
• Mentor and train claims colleagues as needed in Xactimate and damage estimation.
• Be available to work additional hours, including weekends, to assist with the department’s catastrophe response.
• Review third party estimates to ensure proper evaluation and payment of the claim.

What you will bring:

• Bachelor's degree (preferred but not required).
• Continued insurance education and/or designations (preferred but not required).
• 5+ years of field adjusting experience handling Personal Lines Property Claims for an insurance carrier (strongly preferred).
• Experience working for an independent adjusting company or third-party administrator will be considered.
• Expertise in Property/Homeowners claims including coverage, investigation, reserving, and claim resolution.
• Requisite knowledge of construction.
• Ability to accurately scope property losses and write estimates utilizing the Xactimate platform.
• A self-starter mentality with high work standards and the ability to work independently to meet/exceed goals and expectations.
• Strong team orientation and ability to collaborate effectively with peers and colleagues.
• Prior experience working with contractors, service providers, and public adjusters.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict resolution skills.
• Ability to secure licenses in NY and all states where Kingstone policies are written.
• Valid driver’s license.

What we offer:

• Comprehensive health benefits
• Life and disability insurance
• 401(k) with company match
• Company vehicle
• Paid parental leave
• Paid vacation, paid holidays, and birthday off
• Peer recognition program

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