VP Patient Financial Services

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for strategic leadership and operational oversight of Patient Financial Services (PFS) across hospital and physician billing. Identifies and articulates strategic direction; collaborates with peer leadership and the SVP of Revenue Cycle to define the plan and KPIs; tracks performance, market trends, and regulatory changes. Oversees claim submission, A/R follow‑up, cash and adjustment posting, denial management, and patient collections to optimize A/R days, collection rates, and denial rates. Partners with clinical and executive leaders, leverages analytics to drive process improvement, and implements initiatives to maximize net revenue. Job Description Essential Duties & Responsibilities Identify and communicate strategic direction for PFS; align teams across Hospital and Physician Billing. Collaborate with Revenue Cycle leadership to design strategic plans and KPIs for the organization. Monitor performance, market trends, delivery systems, and legislative initiatives impacting goals. Maximize talent and foster a culture aligned with the BILH mission through leadership and development. Provide financial planning, monitoring, and execution to support a cost‑effective PFS organization. Oversee clean claim rate performance to reduce unbilled A/R days. Ensure effective claim follow‑up to support timely, complete expected payment from payers and patients. Approve and oversee insurance cash and adjustment posting for timely, accurate payment posting. Analyze qualitative and quantitative metrics to drive continuous improvement initiatives. Oversee throughput and performance of onshore/offshore vendor resources; collaborate on SLAs and invoicing. Manage overall A/R trends by facility, payer, and other dimensions; coordinate with Managed Care for resolution. Collaborate with stakeholders to improve people, process, and technology across billing operations. Education Bachelor’s degree required; Master’s degree preferred. Licensure, Certification & Registration Relevant Revenue Cycle or HFMA certifications preferred. Experience 8+ years’ demonstrated senior leadership in a large, complex multi‑site health system Revenue Cycle or PFS function. Skills, Knowledge & Abilities Data‑driven decision‑making; ability to conduct cost/benefit analyses and drive consensus among stakeholders. Excellent communication, relationship management, customer service, organizational, and change leadership skills. Knowledge of provider operations and patient flow to diagnose revenue cycle cause‑and‑effect issues; understanding of A/R management and accounting principles. In‑depth knowledge of payer payment methodologies, contracts, regulations (Medicare/Medicaid), coding (ICD, HCPCS/CPT), and physician billing. Demonstrated experience leading large‑scale operational transformation initiatives that improve efficiency, quality, and financial outcomes. Proven ability to design and execute strategies that drive measurable improvements in patient financial services performance. High‑level problem‑solving skills, including the ability to diagnose complex operational issues and implement sustainable solutions. Ability to innovate within legacy operational environments, introducing new models, technologies, and workflows that modernize PFS operations. Strong strategic thinking capabilities with the ability to translate enterprise priorities into actionable plans for PFS functions. Preferred Qualifications & Skills Experience overseeing third‑party vendors (onshore/offshore) and managing SLAs. Dept/Unit Specific Skills Proficiency with enterprise revenue cycle systems, dashboards, KPI management, and denial analytics. Pay Range $302,300.00 USD - $340,000.00 USD. The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. In addition to base compensation, this position may be eligible for additional compensation, which may include performance‑based incentive bonuses. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr Beth Israel Lahey Health