Senior Account Manager

This role is a strategic, client-facing position focused on managing and growing high-value enterprise accounts within the pharmaceutical and life sciences digital marketing ecosystem. You will act as the central coordination point between clients and internal teams, ensuring alignment across delivery, operations, and commercial strategy. The position combines account leadership, business development, and operational oversight, with a strong emphasis on long-term account growth and profitability. You will develop and execute account strategies that drive upsell opportunities, expand client relationships across regions, and strengthen strategic partnerships. Working closely with senior stakeholders on both client and internal sides, you will influence decision-making and ensure seamless execution of complex, multi-regional engagements. This is a high-impact role suited for a commercially driven professional who thrives in structured, global B2B environments and enjoys building long-term client value. Accountabilities Develop and execute mid- to long-term account strategies aligned with global commercial objectives and upselling targets. Own overall account profitability, including budgeting, forecasting, and performance tracking on a quarterly and annual basis. Manage and expand relationships with key clients across regions, ensuring alignment between local and global stakeholders. Lead client meetings to present solutions, gather requirements, and translate business needs into actionable plans. Identify and develop new growth opportunities within existing accounts, including expansion into new divisions and business units. Oversee onboarding processes for strategic accounts and ensure smooth integration across teams and regions. Drive internal coordination across departments, including Finance, Legal, HR, Delivery, and Operations, to support account success. Implement process improvements and operational changes to enhance efficiency, scalability, and customer satisfaction. Provide leadership and guidance to internal teams involved in account delivery and customer support activities. Ensure consistent adherence to internal policies, procedures, and quality standards across all account operations. Requirements Proven experience in senior account management, business development, or client success roles in a B2B environment. Strong background in managing large, complex accounts with responsibility for revenue growth and profitability. Experience in pharma, life sciences, or digital marketing/MarTech environments is highly desirable. Solid understanding of account planning, budgeting, forecasting, and commercial reporting. Strong negotiation skills with the ability to structure and close complex commercial agreements. Excellent communication and interpersonal skills with a strong ability to build long‑term client relationships. Demonstrated leadership skills with experience coordinating cross‑functional teams and internal stakeholders. Familiarity with enterprise tools such as Jira, Creatio, and Microsoft Office 365. Knowledge of pharma ecosystem tools (e.g., Veeva, Salesforce, IQVIA, Adobe, Marketo, Power BI) is an advantage. Strong organizational skills with the ability to manage multiple high‑value accounts simultaneously. Fluent English is required; additional languages are considered a plus. A Master’s degree in Business, Marketing, or a related field is an advantage. Benefits Competitive compensation with regular performance‑based salary and career development reviews. Strong career growth opportunities within a global and fast‑growing organization. International, experienced, and collaborative team environment. Paid time off (18 business days, increasing with tenure). Comprehensive medical insurance coverage. Sick leave and additional family‑related paid leave benefits. English language courses and continuous learning opportunities. Professional development support, including conferences and industry forums. Hybrid work model with flexibility between remote work and office presence. Regular team‑building and corporate events fostering a strong team culture. #J-18808-Ljbffr