Remote Customer Service Representatives - Prescription Savings Programs

Job Description

Where Customer Service Meets Compassion

Make a meaningful difference for people navigating the cost of their prescription medications and the process of accessing available assistance.

In this remote opportunity, you’ll be a trusted resource for individuals seeking support through prescription savings and assistance programs, answering questions, explaining the enrollment process, and helping them understand their available options.

If you’re a compassionate, detail-oriented problem solver who takes pride in providing exceptional service and helping people feel supported, this may be just what you’re looking for.

This remote, flexible opportunity pays independent contractors $15 per hour.

What You’ll Be Doing

• Handling incoming and outgoing phone calls, responding to customer questions, and explaining program requirements
• Obtaining patient financial records and other required documentation, verifying insurance benefits, and reviewing patient records and established guidelines to determine eligibility for assistance programs
• Processing orders for specialty medications, including obtaining and documenting the required authorizations
• Handling all customer interactions with compassion and professionalism, including those with upset or frustrated callers
• Documenting and escalating complex adverse events or product quality complaints according to detailed client and program guidelines
• Ensuring compliance with established processes, procedures, and regulations concerning medication ordering, medication distribution, and communication protocols

About You

At least one year of experience in a call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this client, it’s also essential to have:

• Strong written and verbal communication skills to clearly and effectively explain information to customers
• Great active listening skills, and the ability to ask probing questions as needed 
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Computer proficiency to navigate multiple programs and databases while assisting customers 
• The ability to consistently deliver compassionate, high-quality customer service in a fast-paced, high-volume environment
• Effective de-escalation skills when handling difficult calls

Your Home Office Environment

Because NexRep Marketplace contractors perform services remotely and independently, you’ll need a quiet, dedicated workspace, along with:

• Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
• A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
• At least 8GB of RAM, with at least 4GB available for use
• A processor capable of reliably running all required software and programs simultaneously
• Up-to-date antivirus software
• Dual monitors, each capable of displaying at least 1024 x 768 pixels
• A USB noise-cancelling headset
• A webcam for your Certification experience
• A smart phone to facilitate dual-factor authentication 

Where NexRep Contracts

NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US.

Flexible Schedule

As a Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.

Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET.

Please note that this third-party client requires that each independent contractor services a minimum of 20 hours per week. If you’d prefer to service fewer than 20 hours per week as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace. 

Pay and Perks

This customer service opportunity pays independent contractors $15 per hour.

Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements.

You’ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you’ll receive:

• Access to program experts who are available to meet with you upon request
• Free certification to provide you with the information you need to be successful as a Customer Service Representative. Certification runs for 10 days, Monday-Friday, with up to 4 hours of online class time per day and 2 hours of self-paced online modules each day. 
• Opportunity to earn up to $300 in certification incentives in your first month of servicing by reaching the milestones below: 
• Completing certification and servicing at least 10 hours in Week 1: $50
• Servicing at least 10 hours in Week 2: $50
• Servicing at least 30 hours per week in Weeks 3 and 4: $200
• The freedom and flexibility to choose your own schedule, within the client’s hours of operation
• The chance to achieve better work-life balance

You’ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep’s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you’ll have the opportunity to earn Perks points. As those points add up, you’ll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!

Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.