Parenting Support Program Coordinator

Job Description

Job Description

Description:

The Parenting Support Program Coordinator provides support services to parents experiencing poverty. These include:

• In addition to direct service delivery, the Program Coordinator also spearheads Catholic Charitie’s flagship childcare support service, which works with families to provide access to the specific childcare that meets their needs. This includes creating childcare plans, creating and managing partnerships with childcare facilities, summer camp providers, early childhood centers, etc., as well as being the “expert on site” about the different subsidies and benefits available to low-income families.
• Supporting parents in Catholic Charities transitional housing program and parents in the wider community. The program coordinator is expected to carry a caseload of five transitional housing families and five community-based families and provide parenting coaching by using strength-based practices and a 2Generation, whole-family approach guided by family voice.
• Engaging the wider community in parenting support services offered by Catholic Charities. This includes establishing and growing caseloads by offering monthly workshops at hours convenient to working families (evenings and weekends) and working to ensure widespread community knowledge about what is available for parents and children through Catholic Charities through sustained outreach. This position will be responsible for the growth of the parenting support program, as measured by increased visits and sustained engagement of families. The program coordinator will be responsible for setting targets in this area.

A flexible schedule is required, which may include 1–2 evenings per month and one weekend day per month to support family engagement activities and program events.

Essential Duties

Program Delivery & Family Support

• Coordinates and organizes childcare plans for as many as 24 families, including liasoning with providers, checking in on utilization, and coordinating payments.
• Research, learn, and implement developmentally appropriate programming and activities that support the needs, interests, and growth of school-age youth.
• Provide direct education and support services to families through home visits, group sessions, and one-on-one parenting education.
• Carry a caseload of 5 transitional housing families and 5 community based families at any given time:
• Conduct needs assessments, develop family-centered service plans, and provide follow up services.
• Promote school readiness, early literacy, and protective factors
• Grow caseloads through offering services such as story time, music/movement, and play-based learning
• Facilitate or co-facilitate core programs including Growing Great Kids (GGK), Playgroup, Respite care, group learning, and Safe and Secure parenting series.

Program Coordination & Operations

• Lead day-to-day program workflows, including calendars, group schedules, home visit planning, and program coverage to ensure timely and consistent service delivery.
• Serve as a point person for intake and referral processes by supporting initial contacts, routing, follow-up, and timely service linkage; identify and escalate barriers as needed.
• Coordinate logistics for groups, playgroups, respite/child watch, and parent education series (space, materials, food, presenters, and reminders).
• Research and coordinate group learning opportunities for families that align with identified needs, family interests, program goals, and available community resources.
• Plan and facilitate approximately nine group learning sessions annually, including coordination of presenters, children’s programming, food, materials, and related logistics.
• Organize materials and resources for home visits and groups; maintain supply inventory and prepare materials as needed.
• Support onboarding logistics for new staff and volunteers (e.g., scheduling orientation activities, sharing program resources, and supporting access to required tools) in collaboration with leadership.
• Promote timely and accurate documentation by completing assigned entries, performing basic file/data quality checks, helping resolve data issues, and supporting consistent use of required forms and databases.
• Provide informal workflow guidance and technical assistance to team members on scheduling, documentation processes, and resource coordination (non-supervisory; does not complete performance management).
• Coordinate internal communication related to programming needs and follow up on action items; maintain trackers to support accountability.
• Contribute to program planning and continuous improvement efforts, including tracking activities, summarizing participation/outcome data, and supporting basic reporting needs.

Coordination & Community Engagement

• Conduct outreach and build relationships with community partners.
• Knowledge of the local childcare infrastructure and a commitment to partner with childcare assistance programs on behalf of families.
• Communicate regularly with families and child care providers to support coordination, eligibility follow-up, and participation in child care subsidy programs.
• Monitor and project child care subsidy expenditures to support responsible budget management and ensure funding remains available to serve eligible families.
• Familiarity with the unique childcare needs of local families.
• Respond to referrals and support family enrollment in services.
• Coordinate family engagement activities, including logistics such as materials, food, and presenters.
• Collaborate with internal teams to support child watch and respite care scheduling.

Documentation & Compliance

• Maintain accurate and timely documentation of services, case plans, and family interactions.
• Track program data, demographics, and outcomes in required databases.
• Assist with basic tracking of program activities and resource use.
• Follow all Standards of Quality for Family Strengthening & Support.

Collaboration & Professional Development

• Participate in case conferencing, community of practice, and team meetings.
• Attend relevant community meetings and trainings.
• Engage in ongoing professional development, including trauma-informed care and family support practices.
• Advocate for families with community systems as needed.

Education/Experience

• Bachelor’s degree in early childhood education, human services, or related field OR
• Associate’s degree in human service-related field and 1 to 2 years’ experience working with direct client/family interaction OR
• High school diploma and 2 to 4 years’ experience working with direct client/family interaction
• Experience working with low-income children and parents.
• Experience coordinating schedules, services, groups, or program operations preferred.

Competencies

• Strong skills in family engagement and early childhood development.
• Strong organization and coordination skills, including scheduling, follow-through, and managing multiple priorities.
• Ability to lead processes and influence outcomes including facilitating coordination, resolving barriers, and supporting continuous improvement.
• Effective communication, collaboration, and problem-solving skills.
• Knowledge of trauma-informed care, family systems, and community resources.
• Ability to maintain accurate documentation and use databases.
• Cultural awareness and ability to work effectively with diverse populations.

Requirements

• Bilingual English/Spanish strongly preferred
• Background clearance required
• Maintain confidentiality and comply with mandatory reporting requirements
• Strong communication, organization, and interpersonal skills
• Ability to work both independently and collaboratively
• Valid driver’s license and reliable transportation required

Work Environment

• Work is performed in office settings, family homes, community locations, and virtual environments.
• Must be able to lift and hold small children.
• Regular local travel required.

Disclaimer

This job description is not intended to be an exhaustive list of all responsibilities or duties. It reflects the primary functions of the role and may be adjusted as needed.