Assistant General Manager (AGM)

We're opening a one-of-a-kind San Francisco destination from visionary Dante Buckley-featuring an inventive, upscale entertainment venue in a truly unique setting. With two additional locations already in the works, and a total of four-unit outlet, this is an incredibly rare opportunity to step in early (starting January/February 2026) providing managerial oversight to multiple locations, and to help build something extraordinary. You'll be at the center of a lively, late-night, and sophisticated club scene, bringing energy, leadership, and a passion for creating an unparalleled guest experience, ensuring efficiency, quality, and consistency-all while shaping an inviting vibe that guests will remember long after they leave. If you're an ambitious hospitality professional eager to sharpen your management skills, lead with confidence, and grow into the next stage of your career, this Assistant General Manager role is the opportunity for you. Join us in shaping an exciting new San Francisco concept and take your place in a company that's expanding and investing in its future leaders.

Purpose of the Job: The Assistant General Manager (AGM) supports the General Manager in overseeing daily restaurant operations, ensuring exceptional guest experiences, operational efficiency, and compliance with California labor and safety regulations. This role balances hands-on leadership with administrative responsibilities, including staff development, scheduling, financial oversight, and vendor coordination. The AGM serves as a key leader in maintaining a positive workplace culture, upholding company standards, and driving the restaurant's overall success.

ABOUT YOU You're a seasoned hospitality professional with at least 5 years of restaurant management experience and 2+ years as an Assistant General Manager or senior supervisory role. You thrive in a fast-paced, high-volume environment, balancing big-picture strategy with hands-on leadership. You're motivated by creating exceptional guest experiences while keeping operations efficient, compliant, and financially strong. You're organized, detail-oriented, and skilled at managing all aspects of restaurant operations-from scheduling and labor management to compliance, budgeting, and vendor relations. As a leader, you know how to motivate and develop a team, fostering professionalism, collaboration, and accountability at every level. Most importantly, you're excited to play a key leadership role in helping shape a unique, upscale experience that's expanding into multiple locations, while growing your own career alongside the company's ambitious vision.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Leadership & Team Development
* Lead by example, demonstrating professionalism, hospitality, and integrity in all interactions.
* Supervise and support department leads and hourly staff to ensure operational efficiency and team cohesion.
* Provide coaching, mentorship, and feedback to staff, encouraging growth and accountability.
* Partner with the General Manager on recruiting, onboarding, performance management, and staff development.

Operations & Guest Experience
* Ensure smooth daily operations, maintaining a visible presence during peak hours.
* Set and uphold service standards to deliver consistently excellent guest experiences.
* Address guest concerns promptly, balancing empathy with adherence to company policies.
* Oversee scheduling, labor management, and staff coverage to support both hospitality and compliance goals.

Financial Oversight & Administration
* Assist with budgeting, forecasting, and financial reporting.
* Monitor costs and drive revenue through effective sales strategies and cost controls.
* Review and approve invoices, track expenses, and maintain compliance with purchasing protocols.
* Ensure accurate payroll processing, timekeeping, and adherence to wage and hour laws.

Compliance & Workplace Standards
* Enforce all California labor, wage, and safety regulations, including meal and rest break compliance.
* Ensure a safe and healthy workplace by adhering to all OSHA and health code requirements.
* Model and reinforce company policies around professionalism, equity, and inclusion.
* Maintain confidentiality and exercise discretion in personnel and business matters.

Collaboration & Communication
* Act as a key partner to the General Manager, providing input on strategy and operations.
* Communicate clearly and consistently with staff, department leads, and ownership.
* Coordinate with outside vendors and service providers as needed to ensure successful operations.
* Support company initiatives and contribute to long-term planning and brand development.

Minimum Requirements
* 5+ years of progressive experience in restaurant or hospitality management, with at least 2 years in an Assistant General Manager or senior supervisory role.
* Proven ability to manage front-of-house operations in a high-volume, upscale dining environment.
* Strong understanding of California labor laws, wage and hour compliance, scheduling, and workplace safety.
* Must be 21 years of age or older.
* Current California Food Handler's Card (ServSafe or equivalent); ability to obtain additional certifications if required.
* Demonstrated leadership skills, including team development, conflict resolution, and performance management.
* Flexible schedule, including late nights, weekends, and holidays.

Preferred Qualifications
* Experience with P&L oversight, budgeting, and cost control.
* Familiarity with point-of-sale (POS) systems (e.g., Toast, Aloha, Micros).
* Background in vendor relations, purchasing, and inventory management.
* Track record of building and mentoring high-performing teams in a hospitality setting.
* Strong guest service orientation with the ability to handle escalated concerns diplomatically.
* Experience supporting multi-unit operations or new concept openings.

Compliance Statement

We are proud to be an equal opportunity employer. We believe our team is stronger when it reflects diverse backgrounds, perspectives, and experiences. We are committed to building an inclusive workplace where everyone feels respected, valued, and supported.