Technical Support Engineer 1

Technical Support Engineer

The Technical Support Engineer serves as a liaison between AGC Japan, AGCEA, and customers, providing first-tier technical and quality support for assigned product lines in the U.S. market. This role supports product qualification by configuring and customizing products to meet customer requirements while ensuring effective issue resolution through collaboration with global teams. Incumbents in this role are responsible for documenting technical issues, delivering clear and professional communications, and presenting technical content across various organizational levels. With a strong focus on problem-solving, teamwork, and continuous improvement, this role contributes to the successful application and advancement of AGC products in the market.

Essential Job Functions

• Serve as a technical support liaison between AGC Japan, AGCEA, and customers for the assigned product line, assisting in product qualification and ensuring effective product usage.
• Provide direct or indirect first-tier technical and quality support for the U.S. market, in alignment with directives from AGC Japan or AGCEA Senior Management, to address and resolve product and quality-related issues.
• Support customer product qualification by installing, configuring, customizing, and fine-tuning products to meet specific requirements.
• Maintain accurate and detailed documentation of technical issues within CRM systems and other relevant databases.
• Collaborate closely with AGCEA teams, Senior Management, and AGC Japan to ensure customers clearly understand product-related issues and the necessary resolution steps.
• Effectively delivers presentations and technical content provided by AGC Japan or AGCEA leadership across all levels of internal and customer organizations.
• Demonstrate initiative, creativity, and a strong sense of urgency in problem-solving, while upholding safety, integrity, and company policies.
• Promote and embody the ONE-TEAM philosophy by fostering collaboration and teamwork across departments, regions, and organizational levels.
• Perform additional responsibilities as assigned in support of business objectives.

Qualifications

Required Qualifications:

• Bachelor's degree in engineering, Materials Science, Physics, Chemistry, or a related technical field.
• 0-2 years of experience in technical support, product engineering, or a related customer-facing engineering role.
• Demonstrated ability to diagnose, troubleshoot, and resolve complex technical issues in collaboration with cross-functional teams.
• Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Experience in preparing and delivering technical documentation, reports, and presentations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data analysis tools.
• Strong problem-solving skills with a sense of urgency to resolve issues quickly and effectively, while upholding company policies and safety standards.
• Ability to work independently and in a team-oriented environment, fostering a collaborative and positive working culture.

Preferred Qualifications:

• Experience with CRM systems and maintaining detailed technical documentation.
• Strong understanding of semiconductor manufacturing processes or CMP (Chemical Mechanical Planarization)
• Established business and academic network within the CMP industry, with a strong focus on the semiconductor sector.
• Proficient in leveraging advanced digital technologies to organize, analyze, and visualize data related to targeted customers and emerging technologies.
• Fluency in Japanese

Working Conditions

• Working Environment: Work location is AGCEA Hillsboro facility.
• Physical Demands: Lifting up to 50lb with frequent prolonged periods of sitting, standing, walking, and driving.
• Travel Requirements: Ability to travel by car or flight both nationally and internationally. Approximately 20% of the time.

AGCEA is a proud EEO employer