ServiceNow Enterprise Integration Delivery Lead

The ServiceNow Enterprise Integration Delivery Lead will direct manage plan and administer the operational and administrative activities of an Application Development section. The incumbent will manage a team that is responsible for all phases of the systems development and implementation process leading the ServiceNow enterprise integration POD with accountability for integration standards reusable patterns scalable and predictable delivery quality and platform health. 

Responsibilities:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures. 
• Understand organizations vision goals and strategies. Align department priorities appropriately determine critical success factors and evaluate and pursue initiatives based on fit with strategies. 
• Champion change and innovation. Stimulate creativity and innovation in others remain open to new ideas and support those who initiate change and take risks. 
• Anticipate and recommend technical solutions to business problems. Accountable for effectiveness of ServiceNow integration solutions relative to business requirements enterprise architecture and integration standards security and scalability. 
• Own delivery execution across the ServiceNow integration POD including intake sprint readiness estimation delivery commitments cross-system dependencies impediments and team capacity. 
• Define and govern enterprise integration standards for ServiceNow including reusable patterns and templates API design authentication and security (e.g. OAuth mTLS MID Server) error handling logging and monitoring to accelerate onboarding of new integrations and reduce custom point-to-point builds. 
• Drive rationalization and migration of legacy and custom integrations to the enterprise API platform building a scalable repeatable integration delivery model. 
• Oversee ServiceNow release planning upgrades patching and instance health including integration regression testing and rollback readiness; govern scope DevOps controls defects technical debt and risk to limit customization sprawl and protect platform stability. 
• Make delivery performance visible through velocity burn-down capacity quality integration-health (throughput error rates SLA adherence) platform-health and license-consumption metrics; drive corrective action where needed. 
• Negotiate secure and oversee resources required to meet daily operational and delivery demands. 
• Oversea and control department budgets project capital/RCE expenditures and ROI; develop monitor and meet expense and recovery plans and continuously seek cost reductions and cost avoidance. 
• Responsible for all aspects of people leadership including setting expectations coaching counseling development evaluation feedback hiring discipline and separations; determine the necessary mix of skills. 
• Establish and maintain high-quality relationships across the company and with external partners working closely with Product Owners Enterprise and Integration Architects Scrum Masters QA Security and upstream/downstream application owners. 

Qualifications :

Required:

• Bachelors Degree in Software Engineering Business Information systems or related discipline with 8 years of experience; Masters Degree with 7 years of experience; PhD with 3 years of experience.
• 1 years supervisory experience and demonstrated application or platform delivery leadership. 
• Ability to manage ServiceNow instance strategy integration architecture standards upgrade and clone cycles deployment methods platform health technical debt and scope discipline. 
• Ability to Operate within well-defined expectations and make strategic decisions that impact the department or division/site; may have final decision authority for project-level budget and activities. 
• Experience managing 12 leads including 510 employees/contractors direct or indirect at varying levels of Application Technology individual contributors. 

Preferred:

• Working knowledge of Agile delivery release management DevOps estimation capacity planning and quality metrics; ServiceNow integration delivery experience (IntegrationHub REST/SOAP APIs MID Server middleware or enterprise API platforms.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

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No

Employment Type :

Full-time