Customer Support Executive, 6 months FTC (Remote in US)

Customer Support ExecutiveAs a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. You'll be measured through team KPIs, including resolution time and response time. In addition, you'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. You'll be working together with other teams in the business to tackle root causes of customer issues. Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.Minimum 2 years experience in online customer support, live chat, and calls. 100% ownership and customer-first mindset. Organisation and ability to multitask across different platforms. Proactivity and forward thinking. Assertive nature and ability to be the voice of the customer when communicating internally. Excellent cross-functional collaboration skills. Zendesk experience is highly desirable. Native or full professional proficiency in Spanish or French is highly desirable.At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company's culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.A vibrant company culture. Plenty of opportunities for growth and learning. Chance to join and contribute to a company during its exponential expansion phase.Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. Our Talent Acquisition Team is international. We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly.