Operations Supervisor

Location Zip Code: 49321-8351 Job Family Operations Supervisors Job Summary We are seeking a hard‑working, innovative, detail‑oriented, and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full‑time position located in the Grand Rapids, MI area. What We Offer Competitive annual salary $50,000‑65,000/ year Annual performance bonus Yearly incentive trip Company iPhone provided Save money from driving our vehicle Company gas card provided Group Health, Dental, and Vision plans Pet insurance, Life insurance, and EAP benefits 401(k) with employer match up to 4% Paid holidays and paid time off Opportunity for advancement Upbeat and exciting company culture Responsibilities Responsible for customer retention, employee retention, and improving customer revenue for the assigned team Meet requirements for personal service production Continually monitor and balance labor utilization with production to optimize overall efficiencies Manage payroll for all Service Professionals and Lead Service Professionals within the team Strive to achieve high operational efficiency and effective labor management Growth and success of areas by ensuring safe and efficient delivery of quality services Execute plans for improvement of deficiencies identified by leadership and report the progress Meet KPI standards Create a positive atmosphere of learning and growth for all Service Professionals Actively seek opportunities to develop, improve, and innovate oneself and the team Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools Review Service Professional performance metrics with the Operations Manager Maintain and ensure delivery of high‑level service quality from the Service Professional Deliver excellent customer service to potential and existing customers Perform pest control services for customers at scheduled appointments and ensure all levers are utilized to ensure route completion Collaborate with the Operations Manager and Regional Trainer to support service standards and expectations in the field Remain compliant with state and federal laws, regulations, and licensing Obtain and maintain local and state licensing Qualifications Excellent verbal, written, and communication skills Interpersonal and collaboration skills Strong analytical and problem‑solving skills Ability to analyze information and think systematically Strong ability to lead and manage a team Proficient with Google Drive functions or related software A US driver’s license valid for a minimum of 3 years is required A clean driving record is required (no more than one moving violation in the past year and no more than two moving violations in the past four years) A drug test and background check will be performed on all new hires Ability to obtain and maintain all license/certificates required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services #J-18808-Ljbffr