Senior Manager, DevOps & SRE - Platform Reliability & Global Operations

Senior Manager, DevOps & SRE – Platform Reliability & Global Operations

Location: Santa Clara, CA, United States Location Type: On-site Salary Range: 175000 - 210000 USD Annually

POSITION DESCRIPTION

The Senior DevOps & SRE Manager – Platform Reliability & Global Operations is a senior technical leader responsible for the reliability, scalability, security, and operational excellence of a complex, multi-platform ecosystem spanning applications, workflows, event streaming, and data platforms.

This role leads a blended DevOps and SRE organization, manages third-party service providers, and ensures 24x7 follow-the-sun operations. The ideal candidate has deep experience running global large-scale 24x7 production platforms, adhering to (service and incident) SLAs, and operating confidently during off-hours while delegating effectively across global teams.

LOCATION & WORK ARRANGEMENT

Candidates must be able to work primarily within Pacific or Central Time Zone business hours to support collaboration with global teams. Employees located within 50 miles of a Qcells office (e.g., Irvine, San Francisco, Houston, or South Carolina locations) are expected to follow the company's hybrid work policy of at least three in-office days per week.

RESPONSIBILITIES

• Lead and scale a global, multi-tier (L1/L2/L3) DevOps and SRE organization
• Design and operate follow-the-sun on call and support models
• Own incident management, including Sev-1/Sev-2 incident command and executive communication
• Define and operate SLOs, SLIs, and error budgets across apps, workflows, events, and data pipelines
• Oversee DevOps practices for CI/CD, Kubernetes, IaC, automation, and cost optimization
• Ensure reliable operation of event driven and telemetry pipelines
• Govern and manage third-party DevOps and SRE vendors, including SLAs and escalations
• Drive operational maturity: postmortems, automation, reliability improvements
• Partner with security on secure operations, incident response, and compliance readiness

PLATFORMS IN SCOPE

• Application Platforms: Kubernetes, containerized, EMS telemetry & control
• Workflow Orchestration: Fleet Manager, Power Automate, cross-system workflows
• Event & Streaming: Microsoft Event Hub, Event streams, Kafka, RabbitMQ
• Data & Telemetry: Microsoft Fabric, Kusto, PostgreSQL, TimescaleDB, Cassandra
• CI/CD & Infrastructure: GitHub Actions, Jenkins, Terraform, Helm, Ansible (Azure & AWS)
• IAM across Azure and AWS
• Experience with SalesForce, Snowflake will be a preferred plus

TECHNICAL STRENGTHS

• Kubernetes and container platforms in production
• Azure (required), AWS
• Event streaming and messaging systems
• Data pipelines and telemetry platforms
• Power pages, Power Automate
• CI/CD, Infrastructure as Code, and automation
• Observability and incident troubleshooting at scale

OPERATIONAL EXPECTATIONS

• Escalation management for on call and major incidents
• Willingness to work off-hours when required
• Comfortable making high impact decisions under pressure

REQUIRED QUALIFICATIONS

• 15+ years in DevOps, SRE, Platform Engineering, or Production Operations
• 5+ years leading globally distributed engineering teams
• Proven ownership of 24x7, mission critical production platforms
• Strong experience managing third-party vendors / managed service providers
• Deep hands-on experience with Kubernetes, cloud platforms, and event driven systems

PREFERRED QUALIFICATIONS

• Solar Industry experience (Renewable)
• Not requirements but good to have (optional)

USE OF AI TOOLS

As a technology organization, Qcells expects team members to leverage AI models and AI-assisted tools in their daily workflows where appropriate. Candidates should be comfortable working in an AI-augmented environment and applying sound judgment when using AI-generated outputs. During the interview process, candidates will be asked to share examples of how they have used AI tools or models in their work.

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility Standing 20% of time Sitting 70% of time Walking 10% of time Strength Pulling up to 10 Pounds Pushing up to 10 Pounds Carrying up to 10 Pounds Lifting up to 10 Pounds Dexterity (F = Frequently, O = Occasionally, N = Never) Typing F Handling F Reaching F - Mobility - Standing - 20% of time - Sitting - 70% of time - Walking - 10% of time - Strength - Pulling - up to 10 Pounds - Pushing - up to 10 Pounds - Carrying - up to 10 Pounds - Lifting - up to 10 Pounds - Dexterity (F = Frequently, O = Occasionally, N = Never) - Typing - F - Handling - F - Reaching - F - Agility (F = Frequently, O = Occasionally, N = Never) Turning F Twisting F Bending O Crouching O Balancing N Climbing N Crawling N Kneeling N - Agility (F = Frequently, O = Occasionally, N = Never) - Turning - F - Twisting - F - Bending - O - Crouching - O - Balancing - N - Climbing - N - Crawling - N - Kneeling - N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.